Revolutionparts
Customer Success Manager II, SMB
Tempe, USA · Mid · Full-time
Sponsorship not specifiedDetected 15 days ago
Data VisualizationSalesforceGoogle AnalyticsCRMAccount ManagementExcelRecruitingCustomer SuccessCustomer SupportResearchCommunicationProblem SolvingTime Management
About the role
- You will serve as a trusted advisor to dealership stakeholders, driving customer retention, engagement, adoption, and growth through proactive account management and data-driven recommendations.
- AI Fluency & Modern Tooling At RevolutionParts, we expect team members to actively use modern tools - including AI-powered systems - to improve decision-making, productivity, and quality of work.
Responsibilities
- Manage a portfolio of SMB dealership accounts and maintain regular customer engagement through scheduled outreach and business reviews.
- Build strong relationships with dealership stakeholders, including Parts Managers, eCommerce Managers, Fixed Operations Directors, and General Managers.
- Develop and maintain account success plans to drive customer adoption and long-term value.
- Partner with Consulting, Marketing, Support, Product, and Sales teams to resolve customer issues and improve customer outcomes.
- Identify opportunities for additional services, marketing investments, and program adoption that support dealership growth.
- Maintain accurate and timely documentation of customer interactions, opportunities, and action plans in Salesforce.
- Consistently maintain customer engagement across their portfolio.
- Drive customer retention and reduce churn risk.
Requirements
- 3+ years of experience in Customer Success, Account Management, or a related customer-facing role.
- Experience managing a portfolio of customer accounts.
- Ability to analyze data and provide actionable recommendations.
- Experience conducting customer-facing meetings and presentations.
- Ability to work independently while collaborating effectively across teams.
- Experience using CRM platforms such as Salesforce or similar systems.
Nice to have
- Automotive dealership experience. eCommerce or digital marketing experience.
- SaaS customer success experience.
- Experience with Google Analytics, Looker, Excel, or reporting platforms.
- Familiarity with AI productivity tools and workflow automation.
- Bachelor's degree in a relevant field preferred (or equivalent practical experience).
- Preferred: Automotive dealership experience. eCommerce or digital marketing experience.
Skills
- Strong written and verbal communication skills.
Compensation
- If you are receiving communication through any other platform or domain, it may be fraudulent, and we urge you to ignore the communication. * The salary range listed reflects the base pay only.
Benefits
- In addition, this role includes a variable bonus structure based on performance metrics between 15%-20% quarterly.
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This listing is sourced directly from Revolutionparts's careers page and normalized into a canonical job model.