Smarsh Sites
Customer Success Manager - Mid Market
US - Remote · Mid
Sponsorship not specified$70k-$75kDetected 19 hours ago
SalesAccountingExcelCustomer SuccessCustomer SupportCommunicationPublic SpeakingOrganizational SkillsMicrosoft Office
About the role
- In this role you will be responsible for managing the needs of Small Business clients, resolving inbound questions, and maintaining the monthly renewal processing.
- Ultimately, you will assist Small Business clients in achieving their business goals and finding the most value with their investment in Smarsh products.
Responsibilities
- Ability to manage territory and drive ownership of a Smarsh directed project or program
- Deliver high level of responsiveness to assigned Mid-Market tier accounts
- Work with clients via Retention Cases, prevent and manage churn
- Maintains daily/weekly meetings for assigned accounts (~40- 100k ARR), typically a territory of approximately 120 accounts
- Manage assigned client contracts, invoices, billing, SLA reporting requirements
- Create accurate quotes and obtain purchase orders for Smarsh services (exports, imports, 1x training fees)
- Identify additional add on services to grow account, partner with sales for new opportunities identified
- Effectively manage and drive closure of renewal business
- Take ownership for resolving customer issues; Partner with other internal teams to ensure client's needs and resolution with escalated issues are being met.
- Drive client adoption of Smarsh products and services via leading trainings or recommending for Professional Services custom trainings; provide valuable insights and best practices to customers based on their deployment
Requirements
- 3+ years' experience with customer service, customer success or inside sales preferably for the financial industry or similar highly regulated industry -or- 1.5+years' experience in MM role or similar
- BA/BS degree or 4+ years' experience in customer success in lieu of a degree
- Proficiency at juggling multiple tasks
Compensation
- $70k-$75k
Benefits
- Completion of Customer Success outside learning
- Proven results in driving customer health and satisfaction resulting in loyalty and advocacy
Company info
- Work as part of a collaborative team and provide feedback for improvement to internal stakeholders
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This listing is sourced directly from Smarsh Sites's careers page and normalized into a canonical job model.