PPRO
Customer Success Manager
Chicago
Sponsorship not specifiedDetected 19 days ago
SQLBigQueryDatadogData AnalysisData VisualizationAccount ManagementPerformance ManagementCustomer SuccessLeadershipCommunicationCollaborationPublic Speaking
About the role
- Our magic lies in our team of proud payments nerds.
- Spanning over 50 nationalities across 10+ global locations, our diverse cultures aren't a checklist; they are the competitive advantage driving our innovation.
- If you're ready to leave your footprint on global commerce, join us.
Responsibilities
- Configuration & Billing: Own the end-to-end management of client configurations, settings, and billing parameters, collaborating closely with internal teams.
- Continuous Improvement: Consistently identify, propose, and implement operational process improvements and internal automations to scale your portfolio.
- Trusted Advisor: Build and maintain deep, trust-based relationships with external operational and technical stakeholders. ● Incident Management: Coordinate the resolution of operational and processing incidents, collaborating closely with global technical teams to drive long-term preventative fixes.
- Data Ownership: Understand and own the structural reporting needs for your portfolio, proactively generating reports and surfacing meaningful trends.
- Quarterly Business Reviews: Deliver clear, data-driven operational performance reviews within QBRs.
- Risk Collaboration: Partner closely with internal Risk, AML, and Compliance teams to address fraud patterns or local regulatory requests.
- Silo-Busting: Partner across the organization with Account Management, Technical Account Management (TAM), Business Analytics, Partnerships, and Support.
- We get things done, challenge respectfully, put the customer first, and recognise that our biggest successes are those we create as a team.
- Own the end-to-end management of client configurations, settings, and billing parameters, collaborating closely with internal teams.
- Consistently identify, propose, and implement operational process improvements and internal automations to scale your portfolio.
Requirements
- Language Fluency: Native or professional fluency in English (written and spoken) is required.
- You must be entirely comfortable presenting to local clients and collaborating asynchronously with global teams in English.
- Technical Aptitude: The ability to speak and engage comfortably with engineering and product teams regarding APIs, processing flows, and technical errors.
- Communication: Exceptional active listening skills, with a proven habit of confirming and clarifying complex requirements before transmitting information internally or externally.
- Data Analysis: Hands-on experience with data manipulation and monitoring tools
- specific experience with SQL/BigQuery, Datadog, or Looker Studio is a distinct advantage.
- Cross-Border Expertise: Familiarity with the cross-border e-commerce landscape, LATAM cards or real-time payment networks.
- The ability to speak and engage comfortably with engineering and product teams regarding APIs, processing flows, and technical errors.
- Hands-on experience with data manipulation and monitoring tools
- Familiarity with the cross-border e-commerce landscape, LATAM cards or real-time payment networks.
Nice to have
- Minimum of 2-3 years of experience in a customer success, operations, or technical account management role ideally within payments, fintech, or e-commerce.
- Fluency in other languages is a plus.
Skills
- Nice-to-Haves
Compensation
- In addition to our 30-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year Learning and Development - We offer a 700 USD annual budget to support your profe
Benefits
- This is a people-first, high trust environment where you'll have the autonomy to make a massive impact, own your work end-to-end, and grow through broad exposure, meaningful challenges, and continuous learning.
Company info
- We get things done: We are courageous; we take ownership, make decisions and get things done.
- We are laser focused on delivering outstanding outcomes for our customers.
- We put the customer at the heart of what we do.
- At PPRO, we simplify access to local payments - providing a local payments platform that empowers giants like PayPal, Stripe, and Microsoft to connect with billions of consumers worldwide.
- We are on an ambitious, fast-paced mission to 3x our growth by 2028 - and we're just getting started.
This listing is sourced directly from PPRO's careers page and normalized into a canonical job model.