Sutherland
Genesys Senior Implementation Engineer (eServices)
Pittsford, NY, United States · Senior
Sponsorship not specifiedDetected 2017 days ago
Outbound SalesVendor ManagementCiscoVoIP
About the role
- Managed services company providing an array of technology assets to the world's largest organizations, resulting in productivity increases, cost savings, and deep insights.
- Key Requirement: Experience in writing multimedia (eservices) routing strategies in Composer (at least on the first two): 1.
Responsibilities
- Responsible for the implementation and support of Sutherland Genesys platforms.
- Partners with the Business and Service Delivery team to assist with implementation of new Program solutions.
- Partners with development/integrations team for platform support when needed.
- Manages vendors on escalated issues and projects specific to your area of influence.
- Follow the lead of the senior implementation engineer, based on enterprise business requirements and IT Strategies.
- Ability to multitask and demonstrate willingness to deliver on multiple, simultaneous projects.
- Willingness to manage vendors for performance to ensure compliance with commitments and budget.
Requirements
- 10 years progressive relevant experience required.
- Some knowledge of Genesys Platform
- The candidate will be required to be "on call" after hours to support the operations team in the event of platform outages.
- Willingness and ability to learn complex new systems in varying technologies related to area of influence.
Nice to have
- Demonstrated experience in vendor management
- Knowledge of Avaya and Cisco CUCM is a plus
- All your information will be kept confidential according to EEO guidelines.
- Some knowledge of SIP from the carrier level.
- Some knowledge of Oracle (Acme Packet) and Avaya SBCs and TDM Gateways such as AudioCodes M3Ks and G450s is a plus.
- Experience with enterprise voice network infrastructures (SBCs & Gateways, SIP, circuit switching, VoIP architecture) is a plus.
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