Latent Engineering

Account Manager - Health Systems

New York City

Sponsorship not specified$150k-$160kDetected 89 days ago

Machine LearningAccount ManagementCustomer SuccessCommunicationProblem SolvingAdaptability

About the role

You'll be accountable for driving adoption, delivering measurable clinical and operational outcomes, and clearly demonstrating ROI by tying product usage to real-world impact.
Healthcare is fundamentally relationship-driven.
You'll thrive in ambiguity, operate independently, and be energized by transforming healthcare through customer advocacy.

Own the post-go-live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures
Drive adoption across departments and use cases by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROI
Own renewals by ensuring customer value is clear, measurable, and aligned with executive priorities
Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex customer issues
Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-through

5+ years of experience in Account Management, Customer Success, or a similar post-sale role
Proven success driving renewals and expansion in complex, regulated environments
Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs
Experience working with multiple stakeholder personas and long sales or adoption cycles
Comfort pushing the pace - Latent moves quickly, and adaptability is essential
Experience supporting health systems, hospitals, or enterprise healthcare customers
Strong executive presence with excellent cross-functional communication skills
Experience with healthcare IT, AI/ML platforms, or clinical workflow tools
A collaborative mindset paired with clear, thoughtful communication
A proactive, ownership-driven approach to problem-solving in a high-growth environment
A strong work ethic with a commitment to quality, rigor, and attention to detail

Backed by top-tier investors including General Catalyst, Conviction, and Y Combinator
High-impact role on a small, fast-growing team
Competitive pay, performance-based incentives, and equity

Build and maintain strong executive and operational relationships that drive trust, retention, and long-term customer advocacy across health system accounts

This listing is sourced directly from Latent Engineering's careers page and normalized into a canonical job model.