AlphaSense

Manager, Customer Success Managers

Remote - United States

Sponsorship not specified$121k-$151kDetected 6 days ago

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About the role

Cross-Functional Collaboration: Work with Enablement, Marketing, and Product teams to align messaging, share customer feedback, and roll out new initiatives.

Lead & Develop a High-Impact Team: Manage a group of approximately 10 Customer Success Managers, ensuring they have the skills, tools, and confidence to excel in both pre- and post-sales engagements.
Drive Client Value: Ensure CSM-led engagements from product demos to adoption campaigns are persona-specific, data-driven, and tied to measurable outcomes.
Operational Excellence: Build scalable playbooks, demo flows, and talk tracks for key personas, leveraging product usage data and GenAI adoption insights.
Thrives in a fast-paced, high-growth environment and enjoys building for scale.
Professional development resources to support your career growth.
We are committed to a work environment that supports, inspires, and respects all individuals.

5+ years in a client-facing SaaS role (Customer Success, Sales Engineering, Product Specialist, or similar).
2+ years leading high-performing teams.
Exceptional communicator with strong presentation skills and the ability to tailor narratives to senior stakeholders.

Comprehensive health, dental, and vision coverage.
You may also be offered a performance-based bonus, equity, and a generous benefits program.
Strategic Account Coverage: Partner with sales leadership to prioritize accounts, align team resources, and ensure we're driving impact where it matters most.

This listing is sourced directly from AlphaSense's careers page and normalized into a canonical job model.