Alayacare
Managed Services Specialist, EVV/RCM
United States
Sponsorship not specifiedDetected 5 days ago
Customer SuccessResearchLeadershipCommunicationCollaborationMentoringPublic Speaking
About the role
- As a Managed Services Specialist, Revenue Cycle Management (RCM), you will help home and community care organizations protect their revenue and stay compliant so they can focus more time on delivering quality care.
Responsibilities
- Validate complex customer requirements and configurations to support accurate billing and EVV compliance across diverse payer programs.
- Support and stabilize high-priority customer escalations related to EVV, billing, compliance, and revenue cycle workflows.
- Support configuration validation, testing, user training, and go-live activities for EVV and billing workflows to ensure successful customer launches.
- Develop and maintain documentation, best practices, and enablement materials that improve internal enablement and customer self-sufficiency.
- Collaborate with Product teams to identify enhancement opportunities, influence roadmap priorities, and validate fixes related to EVV and revenue cycle functionality.
Skills
- About AlayaCare
Benefits
- Equity in a well-funded, scaling company.
- Comprehensive health benefits, telemedicine, and lifestyle spending accounts.
- Parental leave top-up and family support programs.
- 4+ years of experience in revenue cycle management and/or home health care.
- 2+ years of experience with Medicaid-based home health services and deep familiarity with EVV requirements and workflows.
Company info
- Lead EVV activations and certifications for new and existing customers so they meet payer and aggregator compliance requirements.
- Serve as a trusted advisor to customers, guiding them to achieve revenue cycle performance goals through effective EVV, billing, and operational processes.
- Investigate and resolve complex EVV, billing, and revenue cycle issues in collaboration with customers, aggregators, and internal teams.
- Research and track state-specific EVV regulations, payer requirements, and industry trends to keep customers and internal teams ready for change.
- Deliver training and enablement sessions for customers and internal stakeholders on EVV, billing workflows, compliance requirements, and RCM best practices.
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This listing is sourced directly from Alayacare's careers page and normalized into a canonical job model.