Dialpad

Sr. Software Engineer

Kitchener, Canada · Senior

Sponsorship not specified$151k-$175kDetected 1 day ago

PythonGoC++Backend DevelopmentRedisElasticsearchGCPCloud PlatformsKubernetesTerraformAgentic AINegotiationVoIPCommunicationMentoring

About the role

Software Engineer on the Tel Core team, you are the steward of our media engine's evolution.
You will bridge the gap between high-level product goals and technical execution, ensuring our telephony stack remains resilient as we scale.
You'll mentor peers and shape the long-term roadmap while fostering a culture of engineering excellence.

Maintain and modernize the real-time services that run on the Telephony Engines. Architect backend libraries and APIs to integrate with the broader Telephony Platform.
Build and optimize low-latency media pipelines for voice and video-tuning codecs, RTP flows, and congestion-control behavior to deliver consistently clear conversations over unreliable networks.
Run load, failover, and regression tests on Telephony Engines and backend services to validate scalability, resilience, and capacity limits
Partner with Tel Cloud, Tel Edge, Calling, and AI teams to design end-to-end call flows and integrations
Shape the Tel Core roadmap by turning broad epics into clear designs and mentoring other engineers.
Build and ship agentic AI products that are redefining how companies operate

Bachelor's degree in Computer Science or equivalent practical experience.
Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
Deep expertise in C/C++ and Python.
Experience with (or strong interest in learning) SIP, WebRTC, RTP/RTCP, DTLS/SRTP, and media codec negotiation in a production setting.
Experience troubleshooting and improving real‑time media quality (e.g., jitter, packet loss, choppy audio, codec issues) is a strong plus.
Comfortable working on KTLO (bugs, refactors, upgrades) as well as strategic roadmap items, and using data to prioritize impact.
A strong sense of urgency, personal agency, and customer empathy.
C, C++, Python, Go, Lua.
Kubernetes, Redis, ElasticSearch, BigQuery.
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.

For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below.

Participate in on-call and release rotations, owning Terraform- and GKE-backed rollouts, monitoring health, and driving follow-ups that continuously make the platform safer and easier to operate.

This listing is sourced directly from Dialpad's careers page and normalized into a canonical job model.