Wise
Financial Services Representative, Assets (
Austin, , United States · Mid
Sponsorship not specified$27k-$31kDetected 50 days ago
Customer SupportAdaptability
Stay score
odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- You are a skilled problem solver and customer advocate who can handle complex issues with ownership and empathy across phone, chat, and email.
- It's a hybrid role, so you'll get to spend time with the team in the office.
- This isn't a fully remote position, and we don't have a relocation package for it. - Work Eligibility: This role is for candidates who are already authorized to work in the US.
Responsibilities
- Provide high-quality support via phone, chat, and email, with a strong focus on end-to-end resolution for customer issues.
- Maintain accurate records using standardized case-handling processes, ensuring data integrity and compliance.
- We're people building money without borders - without judgement or prejudice, too.
Requirements
- Demonstrate advanced product and process knowledge, with a strong understanding of financial instruments and regulations.
- Self-starter with the ability to work independently using knowledge resources.
- FINRA Series 7 license is required.
- A minimum of 2 year of customer-facing experience, preferably in financial services, banking, or a contact center environment
Compensation
- The hourly pay for this position is $27 - $31 USD.
Benefits
- Take ownership of your own learning and development, actively seeking feedback and coaching.
- You're flexible and adaptable, open to working days, evenings and weekend shifts as well as public holidays.
- Click here to see the benefits we offer!
Company info
- More about our mission and what we offer.
- We're looking for a highly motivated Assets Customer Service Specialist to join our team in Austin, Texas.
- This role is a unique opportunity to directly impact our mission by providing an outstanding experience for our customers, with a specific focus on asset-related inquiries and transactions.
- Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
- You're a team-player and understand that having a great working culture is everyone's responsibility. You treat everyone with respect and always give a helping hand, and you let our values guide you.
- Where You'll Be: We're looking for someone to join our team in Austin, USA!
- If you're ready to take on a challenging and rewarding role, apply now and become part of our global team at Wise!
Visa & Work Authorization
- This role is for candidates who are already authorized to work in the US.
- Unfortunately, we can't sponsor visas for this opportunity.
This listing is sourced directly from Wise's careers page and normalized into a canonical job model.