Gamma

Gamma

Customer Success Manager

San Francisco · Full-time

Sponsorship not specified$125k-$235kDetected 254 days ago
SQLData AnalysisAccount ManagementCustomer SuccessCommunication

About the role

  • You'll transform grassroots product love into thriving team and enterprise accounts.
  • Your job is to ensure every account realizes the full value of AI-powered content creation and becomes a long-term advocate for the platform.
  • Our team has a strong in-office culture and works in person 4-5 days per week in San Francisco.

Responsibilities

  • Design and lead onboarding and training programs for new accounts, ensuring successful deployment, deep product adoption, and internal champions who drive expansion
  • Build playbooks for common customer journeys and develop one-to-many programs that efficiently serve a growing customer base
  • Partner with Sales to identify and convert high-potential accounts, maintaining ownership of the customer relationship post-sale
  • Channel customer feedback to Product and Design on features and use cases that unlock enterprise value
  • Proven ability to manage both high-touch strategic accounts and scaled customer programs, with the resourcefulness to navigate ambiguity in a high-growth environment
  • You'll also build the playbooks and scaled programs that let Customer Success keep pace with Gamma's growth, and experiment with AI-powered workflows that make the function itself more efficient.

Compensation

  • The on-target earnings for this full-time position, which spans multiple internal levels depending on qualifications, ranges between $125K - $235K plus benefits & equity.

Benefits

  • You'll own customer health, gross retention, and net dollar retention.
  • Own customer health, gross retention, and net dollar retention across your portfolio, with a focus on preventing churn before it happens
  • Data-driven approach to customer health, with comfort discussing technical concepts like APIs and SSO with stakeholders

Company info

  • Active AI user who experiments with new tools and can articulate AI best practices to customers, with the range to context-switch between executive communications and hands-on user training
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