LOB
Staff Engineer, Quality Platform
United States · Staff+
Sponsorship not specified$188k-$208kDetected 44 days ago
CI/CDPlatform EngineeringData EngineeringLogisticsLoad TestingLeadershipCommunicationMentoring
About the role
- Establish Lob's quality metrics program - standing up per-repo dashboards that surface test inventory, coverage trends, pass/fail rates, and flaky test signals across the engineering organization.
- Define and roll out a scheduled nightly test execution strategy across all repos, with regression alerting and failure triage tooling that gives teams early warning before defects reach production.
- Define and roll out Lob's Definition of Done - a shared standard for what 'ready to ship' means across the engineering organization and establish the
Responsibilities
- They will partner closely with engineering teams to build a culture where quality is a shared engineering responsibility, not an afterthought.
- Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden.
- As we grow to meet the evolving needs of our customers and expand our product offerings, we're building a team to shape the future of direct mail.
Requirements
- A strong working knowledge of AI-assisted and testing tools with hands on experience leveraging AI for test generation, analysis or triage and a clear perspective on how AI should accelerate a quality program.
- Proven experience operating in startup or late-stage startup environments where quality culture and engineering discipline were built, not inherited.
- Comfort navigating ambiguity, sequencing work without established process, and delivering impact in phases.
- Comfort running post-mortem analysis and connecting quality signals to production incidents, with the ability to quantify the business impact and ROI of quality investments for engineering and executive leadership.
- Since great engineers come from a variety of backgrounds, it doesn't particularly matter if you have a specific degree-we want to hear about your contributions in a real-world setting.
- If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!
- 8+ years of hands-on experience in software engineering, quality engineering, or platform engineering roles, including at least 3 years establishing quality programs, standards, and tooling at a company where that infrastructure did not previously exist.
- Demonstrated experience evaluating, selecting, and rolling out testing tooling and frameworks across multiple testing types: integration, contract, end-to-end, load, and performance - with the judgment to know which approach fits which problem.
- Strong CI/CD fluency - experience configuring quality gates, integrating test results into delivery pipelines, and establishing standards that make the right behavior the default path.
- Experience standing up engineering dashboards and metrics tooling that surfaces test results across repositories, tracks flakiness, and visualizes quality trends - turning raw test data into actionable engineering health signals.
- Experience integrating security scanning tooling into developer workflows, with the ability to create unified, prioritized visibility for both engineering teams and leadership.
- Technical fluency across modern engineering tooling and infrastructure - able to evaluate, configure, and integrate tools to deliver impact quickly.
- Exceptional communication and influence skills - the ability to earn the trust of engineers and shift culture through credibility, well-designed standards, and pragmatic advocacy rather than top-down mandates is essential.
- Proven experience operating in startup or late-stage startup environments where quality culture and engineering discipline were built, not inherited. Comfort navigating ambiguity, sequencing work without established process, and delivering impact in phases.
- Compensation information
Nice to have
- Experience with observability and monitoring platforms is a strong plus.
- Familiarity with API-first products and the specific testing challenges they present - including contract drift, versioning, and consumer-driven contract testing - is a strong plus.
Compensation
- The compensation for this role consists of a base salary + additional RSUs.
- "Lob's salary ranges are based on market data, relative to our size, industry and stage of growth.
- Salary is one part of total compensation, which also includes equity, perks and competitive benefits.
- Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level.
- Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges."
- We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above.
Benefits
- Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time.
- Collaborate with engineering leadership to define org-wide quality goals, inform roadmap prioritization with quality signal data, and present engineering health metrics to stakeholders in a clear and compelling way.
Equal opportunity
- Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers.
This listing is sourced directly from LOB's careers page and normalized into a canonical job model.