Skechers

E-Comm Customer Care Representative

Rancho Belago, CA

Sponsorship not specified$17k-$20kDetected 2 days ago

CRMExcelCustomer SupportResearchCommunicationTime ManagementMicrosoft Office

About the role

Ensure a quality experience by providing friendly, professional service.
Efficiently and effectively utilize multiple Customer Service tools and systems, and web technologies to resolve issues on customer's behalf.
Process credits and exchanges for returns to SKECHERS.com.

Collaborate with SKECHERS Store Managers and District Managers to resolve consumer concerns in-store.

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily.
The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job.
Excellent organizational and time management skills Familiarity with a CRM system Experience with Microsoft Office products including Word, Outlook, Excel and PowerPoint.

High School Diploma or equivalent preferred Prior customer service/consumer affairs experience, preferably working directly with consumers in a medium or high-volume contact center environment.

SCHEDULE: Work Hours - 1st / 2nd Shift Must be available to work weekends Pay Range $17 - $20 an hour About Skechers Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, appare

Headquartered in Southern California, Skechers-the Comfort Technology Company®-has spent over 30 years helping men, women, and kids everywhere look and feel good.
Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value.
From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand.
Assist customers with their SKECHERS Elite membership accounts.
To support the activities associated with SKECHERS ecommerce sales, SKECHERS Elite program, support SKECHERS retail stores and provide service to, and issue resolution on a first contact basis, for customers.

Skechers is committed to providing a safe, inclusive, and respectful work environment.
Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.
Reasonable Accommodation Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing benefits@skechers.com.
Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.

This listing is sourced directly from Skechers's careers page and normalized into a canonical job model.