American TrueCare, Inc.
Patient Outreach and Enrollment Specialist
Sacramento, CA
Sponsorship not specified$22k-$27kDetected 8 days ago
Public HealthCritical ThinkingMicrosoft Office
About the role
- An ECM (Enhanced Care Management) outreach worker helps individuals with complex health conditions or social challenges that make it difficult for them to navigate the healthcare system and access the services they need.
- This position works collaboratively with multidisciplinary team and community resources.
Responsibilities
- Perform outreach services including phone calls, texts, emails, letters, and going into the field to locate clients.
- Determine eligibility for a pre-approved Community Supports using the DHCS Community Supports service criteria for each Support
- Facilitate referrals to resources and Community Support Providers as well as perform case management services.
- Assist clients with the development of social and community support systems.
- Develop effective working relationships with agencies and organizations to advocate for clients and increase referrals
- Perform other duties and related as assigned.
Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is required to regularly sit for extended periods of time
- Participate in seminars and required trainings
- One year or more of case management or related experience required.
- Valid California driver's license and valid vehicle insurance required.
- Verbal and written fluency in English required
- Bilingual skills in a second language (particularly Spanish) desired but not required.
- High School Diploma or GED required.
Nice to have
- Experience with Enhanced Care Management and/or Community Supports preferred
- Experience and knowledge of working with unhoused population preferred
Skills
- Knowledge of community and county resources to facilitate referrals and coordination with appropriate agencies.
- Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet required
- Working knowledge of Microsoft Office Suite required
- Verbal and written fluency in English required; Bilingual skills in a second language (particularly Spanish) desired but not required.
- This position requires a creative intellectual with critical thinking skills and a desire to help those in need.
Compensation
- $22k-$27k
Benefits
- Bachelor's degree in public health, social work preferred but not required or a related field, or equivalent training and experience.
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