Dash0
Regional Manager, Customer Experience and Success
United States - remote
Sponsorship not specifiedDetected 134 days ago
Distributed SystemsKubernetesDatadogSite Reliability EngineeringPlatform EngineeringForecastingCustomer SuccessLeadershipCommunication
About the role
- This is a senior leadership position combining regional strategy, team development, and direct customer engagement.
- At Dash0, Customer Experience and Success encompasses the full customer lifecycle - from initial technical engagement through proof of concept, commercial close, onboarding, and long-term adoption.
- You'll serve as the principal technical interface between the US field organization and Dash0's global Product and Engineering teams.
Responsibilities
- Recruit, onboard, and develop Customer Experience and Success professionals, establishing clear standards for technical excellence and structured coaching.
- Personally manage complex enterprise accounts through the full engagement cycle - proof of concept, commercial close, and into production adoption.
- Partner with Enterprise Account Executives on account strategy, ensuring Customer Experience and Success contributes as an equal function throughout the engagement.
Requirements
- 5+ years of experience in Solutions Architecture, Sales Engineering, or Customer Success, including at least 2 years leading a technical customer-facing team.
- Deep expertise in observability, distributed systems, or cloud-native infrastructure, with specific proficiency in Kubernetes and OpenTelemetry.
- Ability to engage credibly with both engineering stakeholders and executive decision-makers, adapting communication style accordingly.
- Proven success in complex enterprise proof-of-concept engagements, with the ability to guide customers through to sustained adoption.
- A disciplined approach to hiring and a demonstrated commitment to developing direct reports.
- Prior experience in an early-stage or high-growth environment, with the ability to build structure and process from scratch.
Nice to have
- Practical experience with OpenTelemetry instrumentation, collector configuration, or telemetry pipeline design.
- Background in site reliability engineering, platform engineering, or DevOps.
- Experience engaging technically or commercially with Datadog, New Relic, Dynatrace, or Honeycomb.
- Dash0 is backed by top-tier investors including Balderton Capital, Accel and Cherry Ventures and led by a founding team with decades of experience in observability.
- We're in the middle of a massive growth phase after our Series B - and we're just getting started.
- If you're looking for a place where a great product meets great people, where momentum is real and your impact is visible from day one - this is it.
Compensation
- Competitive salary & meaningful equity participation — you'll own part of what you're building
Benefits
- Competitive salary & meaningful equity participation - you'll own part of what you're building
- Define and execute the Customer Experience and Success coverage model for the US region, aligned with global Sales and go-to-market objectives.
- Own capacity planning for the function, including headcount forecasting, hiring timelines, and coverage gap analysis.
- Flexible, remote-first work environment with offices in New York, Amsterdam, and Munich
- Location-specific benefits
This listing is sourced directly from Dash0's careers page and normalized into a canonical job model.