Cargurus Inc.

Account Manager, Level 1

Boston, Massachusetts, United States

Sponsorship not specified$72k-$90kDetected 21 days ago

SalesforceCRMAccount ManagementCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingTime ManagementPublic SpeakingAdaptabilityOrganizational SkillsMicrosoft Office

About the role

We started as a small team of developers determined to bring trust and transparency to car shopping.
In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.

Responsibilities

Partner with AE to support the shared book of business
Advance cross-departmental collaboration (Support, Billing, Data Integrity, Product, and Engineering) to convey key issues and promote new insights within the CarGurus organization
Develop deep and wide-ranging relationships with dealership decision makers and staff, growing our span of influence and the number of CG Champions within the dealership
A proven ability to drive retention and growth through strong relationship-building, consultative guidance, and insight-driven engagement.
Strategic problem-solving skills with the ability to analyze data, spot trends, and develop action plans.
Experience working cross-functionally with sales, support, product, and technical teams.
Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways.

Requirements

1-3 years of experience in Account Management, Customer Success, or Client Services, ideally supporting complex or strategic accounts.

Nice to have

Proficiency in Google Workspace and/or Microsoft Office
CRM experience (e.g., Salesforce) a plus.

Skills

Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth.
That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one.
Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products.
But they're not the only ones who love CarGurus-our employees do, too.
Disrupting a trillion-dollar industry requires fresh and diverse perspectives.
Come join us for the ride!

Compensation

The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position.
On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles.
This annual base salary forms part of a comprehensive Total Rewards Package.
Position Pay Range
$72,000 - $90,000 USD

Benefits

In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs).
We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us.
Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.
Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training.
A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being.

Company info

At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.
What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus-our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
The Account Manager (AM) role leads the success, retention, and growth of their book of business throughout the customer lifecycle. An AM has a positive relationship with both internal (Account Executives) and external (Dealer Partners) stakeholders. As the primary contact for dealers and dealer groups, AMs are responsible for providing an effective and communicative consultative performance analysis and technical support experience to ensure dealers are getting a positive value from their CarGurus subscription. AMs work closely with Account Executives (AE) to drive growth within the existing customer base through product upgrades, new product sales, and renewals. Through effective relationship management and proactive engagement, the primary objective of an AM is to protect against dealership churn and drive the growth of product and service usage.
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination.
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step.
We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth.

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