CareSource mission
Customer Care Specialist I (Must live in Ohio)
Ohio WFH
Sponsorship not specified$36k-$57kDetected 14 days ago
ComplianceCustomer SupportHIPAAResearchCommunicationProblem SolvingCritical ThinkingAdaptabilityClaims Management
About the role
- The Customer Care Specialist I assists members/beneficiaries or providers with routine service inquiries.
- Resolve member/beneficiaries or provider routine service inquiries
- examples include claims processing, member benefit education, contracting and credentialing requests, and when applicable, eligibility inquiries, and transportation arrangements
Responsibilities
- Build and strengthen member or provider relationships by providing quality customer service.
- Maintain knowledge and understanding of all processes and procedures
- Maintain complete and accurate documentation of all of telephone and written communications
- Perform any other job related instructions, as requested
- Develop Self and Others
- Drive Execution
- We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
Requirements
- may be required to sit or stand for extended periods of time
Nice to have
- High School Diploma or equivalent is required
- Two (2) years customer service experience is preferred
- Customer Service experience in a call center is preferred
Skills
- Critical thinking and listening skills
- Decision making and problem-solving skills
- Computer proficiency with knowledge and experience in a Windows environment
- Typing speed of 35 words per minute (WPM)
- Strong written and communication skills
- Works well under pressure
- Professional phone etiquette
- Proper use of grammar
- Ability to work in a fast-paced environment
- Adaptable to a constantly changing environment
- Attention to detail
- Ability to multitask
Compensation
- $35,900.00 - $57,300.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level.
- In addition to base compensation, you may qualify for a bonus tied to company and individual performance.
- Compensation Type (hourly/salary):
Benefits
- We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Company info
- Adhere to all departmental and company policies and procedures
Equal opportunity
- CareSource is an Equal Opportunity Employer.
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This listing is sourced directly from CareSource mission's careers page and normalized into a canonical job model.