Standard
Contact Center Representative I
Portland, OR
Sponsorship not specified$20k-$26kDetected 1 day ago
Customer SupportResearchCommunicationProblem SolvingAdaptability
> stay_score
odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.
Lottery odds assume a STEM candidate.
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About the role
- Serve as a primary contact for members by delivering personalized, accurate information and guidance through a variety of communication channels.
- Facilitate a seamless member experience by answering product-related questions, resolving transactions, and improving understanding of available offerings.
- Conduct research and problem-solving to address client issues, ensuring timely follow-up and resolution.
Responsibilities
- Respond to member inquiries with accurate, personalized information and support across products, policies, and procedures.
- Gather and analyze customer feedback to recommend process improvements, update communications, and support customer-focused projects.
Requirements
- Strong verbal and written communication skills with the ability to provide clear, accurate, and personalized information
- Demonstrated ability to handle high-volume inquiries across multiple communication channels (phone, email, chat, etc.)
- All employees of The Standard must be bondable.
Nice to have
- Ability to work 9:30am-6pm PST is required for this role.
- Research and resolve member transactions, including determining eligibility and communicating outcomes within established guidelines.
- Monitor and follow up on client issues, escalating cases as needed and using de-escalation techniques to ensure a positive member experience.
- Utilize systems and performance tools to meet metrics for quality assurance, schedule adherence, and customer satisfaction.
- High school diploma or equivalent required
- associate degree preferred
- Telephonic customer service experience preferred
Skills
- and Background You'll Need
- High school diploma or equivalent required; associate degree preferred
- Proven problem-solving and research skills to investigate and resolve member issues effectively
Compensation
- An annual incentive bonus plan
Benefits
- A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
- An annual incentive bonus plan
- Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually - PTO increases with tenure
- Paid parental leave and adoption/surrogacy assistance
- Education: High school diploma or equivalent required
Company info
- The next part of your journey is right around the corner - with The Standard.
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This listing is sourced directly from Standard's careers page and normalized into a canonical job model.