Insulet Corporation
Learning and Development, Instructional Designer (Hybrid - Acton, MA or San Diego, CA)
Acton, Massachusetts, USA
Sponsorship not specified$87k-$131kDetected 7 hours ago
Project ManagementJiraIntellectual PropertyMedical DevicesLeadershipMentoringMicrosoft Office
About the role
- Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom, and healthier lives through the use of our Omnipod® product platform.
- In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
- We are looking for highly motivated, performance driven individuals to be a part of our expanding team.
Responsibilities
- Lead training for new Product Support Agents within the Customer Experience department
- Collaborate with department leaders and subject matter experts to develop comprehensive training programs
- Complete the final certification process for Product Support Agents
- Facilitate onboarding and continuous development training for Product Support team members
- Design and develop training materials that effectively support agents for whom English is a second language, ensuring content is clear, accessible, and easy to apply in customer interactions.
- With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle.
- Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller.
- Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.
Nice to have
- High school degree required, Bachelor's degree preferred
- 3+ years of experience with Instructional Design and curriculum development
- Advanced skill authoring courses in multiple platforms including Articulate 360 and PowerPoint
- Basic knowledge of diabetes as a disease state
- Project Management platforms experience - JIRA, Monday.com, Wrike
- Experience mentoring, coaching, or training team members
Skills
- Prior experience training in a call center preferred
- Experience in medical device or clinical training industry
- Prior experience with a Learning Management System (LMS)
- Working knowledge of Microsoft Suite
- Contact center instructional design experience
- Demonstrated success of learning initiatives through data and reporting
- Able to perform duties in a virtual environment
- Requires sitting and standing associated with a normal office environment
- Willingness and ability to travel as needed for team events or uptraining
- International travel up to 10% of the time
Compensation
- Compensation & Benefits:For U.S.-based positions only, the annual base salary range for this role is $87,200.00 - $130,850.00This position may also be eligible for incentive compensation.We offer a comprehensive benefits package, including:
Company info
- We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
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