Stackline
Customer Strategy Lead
Seattle
Sponsorship not specified$140k-$160kDetected 21 days ago
ExcelLeadershipMentoringPublic SpeakingOrganizational SkillsMicrosoft Office
About the role
- This is a hybrid role based in Seattle (4 days/week in office).
Responsibilities
- Develop trusted relationships with client executives, ensuring strategic alignment across internal and external stakeholders.
- Own customer retention for your business
- proactively manage renewal risk.
- Partner with our clients and ensure value realization from Stackline insights to ensure they are achieving their business objectives.
- Own customer retention for your business; proactively manage renewal risk.
- High energy with the ability to successfully drive projects with minimal guidance.
- Positive attitude and strong collaborator in a fast-paced environment with organizational skills to effectively manage multiple projects.
Requirements
- Bachelor's degree in a relevant field.
- 6+ years of experience with a focus on client engagement at a SaaS company, agency, consumer brand, or retailer.
- 4+ years of experience working in eCommerce (ideally at a brand, manufacturer, or retailer).
Nice to have
- A background with traditional and digital marketing, buying, and measurement.
- Experience working in a startup, retail, digital advertising, or eCommerce environment.
Skills
- Ability to work in a fast-paced environment while maintaining focus on primary goals.
- Experience selling/owning renewal and expansion conversations.
- Ability to think big, solve problems, and are detail oriented.
- Proficient in Microsoft Outlook, Excel, and PowerPoint.
Compensation
- The pay range for this position located in Seattle is $140,000 - $160,000 per year for Associate Director and $160,000 - $190,000 per year for Director.
- Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards.
Benefits
- Comprehensive medical, dental, and vision coverage that actually supports you - including HSA with company match and FSA options
- Fertility benefits to support your path to parenthood
- Company-paid life insurance
- 20 days of PTO + 9 company holidays to truly unplug
- Paid parental leave for all parents - because family matters
- In addition we provide a robust benefits and perks package that includes:
Company info
- Looking For:
- 2+ years of people leadership experience.
- Proven experience in crafting stories and narratives through compelling data insights and thoughtful leadership content (in-person, on the phone, through email, and during web presentations).
- Passion for SaaS, technology, eCommerce, and customer service.
- Passion for rolling up the sleeves and diving in both tactically and strategically.
- Strong analytical skills with demonstratable experience: using frameworks, data, and analytical tools to help structure the team's thinking, facilitate alignment across multiple senior stakeholders, and reach insightful, actionable answers to challenging and ambiguous problems.
Equal opportunity
- equal opportunity employer.
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This listing is sourced directly from Stackline's careers page and normalized into a canonical job model.