Albemarle
Experience and Process Design Lead
Charlotte, North Carolina, United States of America · Senior
Sponsorship not specifiedDetected 30 days ago
Agentic AIProject ManagementProcess ImprovementLeadershipMentoring
About the role
- Be an essential element to a brighter future.
- We work together to transform essential resources into critical ingredients for mobility, energy, connectivity and health.
Responsibilities
- Lead end-to-end process reimagination engagements across Albemarle's most complex, cross-functional workflows - applying human-centered design, journey mapping, and service design to diagnose work stalls, uncover pain points, and define future-state experiences rather than incremental improvements.
- Design and facilitate structured process workshops that decompose enterprise workflows into discrete task units, assess task frequency, effort, and variability, and build clear task-to-role mappings including the distinction between human decision work and system or agent execution.
- Define outcome-based performance metrics that replace legacy efficiency measures with decision speed, quality, and rework reduction targets - establishing baselines, setting targets, and building stakeholder alignment on what "good" looks like in a redesigned process.
- Identify and prioritize agentic AI and automation pilot opportunities within redesigned workflows, partnering with IT and Digital teams to translate process design outputs into actionable, technology-ready specifications that unlock step-change productivity.
- Build and maintain the EPD delivery playbook - including reusable templates, facilitation toolkits, and standardized deliverables (process maps, work stall heatmaps, RACI models, agentic pilot candidate lists) - ensuring consistent, high-quality outcomes across all engagements.
- Shape Albemarle's EPD engagement model by partnering with the E&PD Team Lead on demand shaping, intake prioritization, and the decision between CI-led design delivery versus CI enablement and coaching - ensuring EPD capacity is focused on the highest-value enterprise opportunities.
- Embed EPD standards and outcomes into large, strategic initiatives early in the design cycle, acting as a senior thought partner to functional and technology leaders to influence solution design before key architectural decisions are made.
- A diverse array of resources to support you professionally and personally.
- Join our values-led organization committed to building a more resilient world with people and planet in mind.
Requirements
- Bachelor's degree in Business, Industrial Engineering, Organizational Design, Human-Centered Design, or a related field
- 7+ years of experience in process improvement, experience design, management consulting, or a related discipline, with a demonstrated track record of leading complex, cross-functional process redesign initiatives.
- Required:
- or equivalent professional experience.
- Deep expertise in process analysis methodologies including value stream mapping, workflow decomposition, RACI design, and current-state/future-state process documentation.
- Proven ability to design and facilitate executive-level workshops that produce structured, actionable outputs - not just alignment and discussion.
- Fluency with human-centered design principles (HCD), journey mapping, and service design as applied to employee or customer-facing enterprise processes.
- Preferred:
- 10+ years of progressive experience in experience or process design, including prior leadership in a center-of-excellence or enterprise transformation function.
- Six Sigma Black Belt or Lean certification, or equivalent formal CI methodology training, with experience operating CI as a design function rather than a project management or coaching support.
Nice to have
- Experience identifying and scoping AI-assisted or agentic automation opportunities within redesigned workflows
- familiarity with tools such as Celonis, Microsoft Copilot, or comparable process mining and workflow platforms.
- Strong executive presence and stakeholder influence skills - comfortable shaping demand, aligning senior leaders, and representing EPD capability as a strategic enterprise asset.
- Experience working in global, matrixed organizations with regional regulatory considerations, including the ability to navigate cross-functional governance and change management complexity.
Compensation
- Competitive compensation
Benefits
- Comprehensive benefits package
Company info
- Our core values are the foundation that make us successful for ourselves, our customers and the planet.
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This listing is sourced directly from Albemarle's careers page and normalized into a canonical job model.