Idexx
Customer Support Consultant - Lab Liaison
Elmhurst, IL · Full-time
No sponsorshipDetected 9 hours ago
Customer SupportResearchCommunicationCollaborationProblem SolvingCritical ThinkingMicrosoft Office
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odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day.
- If meaningful work and a sense of purpose are at the top of your list, you'll find it here.
- IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Responsibilities
- You will collaborate with team members across IDEXX to research and resolve Reference Lab customer concerns and lab sample testing issues.
- You will maintain strong internal and external customer relationships through professional, clear, and empathetic communication.
- Strong customer service and interpersonal skills with experience in building and maintaining relationships
- Strong attention to detail and dedication to data accuracy and integrity to support compliance and quality standards
- You will support quality management systems and compliance requirements.
Requirements
- Proficiency in Microsoft Office and other relevant systems, with technical aptitude to learn new tools, lab processes, and diagnostic terminology
- What you can expect from us:
Nice to have
- High School diploma or equivalent required
- Associate or Bachelor's degree preferred
Compensation
- Opportunity for annual cash bonus
- Opportunity for performance based annual merit increase
Benefits
- Commitment to continuous learning and improvement, staying current with evolving processes, tools, and industry standards
- Health / dental / vision benefits day one
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and more
Company info
- We have customers in over 175 countries and a collaborative global workforce.
- Our culture is one that embraces challenges and encourages learning and discovery.
- On-the-job training and career advancement opportunities
Visa & Work Authorization
- Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role.
This listing is sourced directly from Idexx's careers page and normalized into a canonical job model.