Aircall.io, Inc.

Aircall.io, Inc.

Senior Forward Deployed Engineer – Key Accounts (AI Solutions)

New York Office · Senior · Full-time

Sponsorship not specified$175k-$230kDetected 34 days ago
JavaScriptPythonData StructuresBigQuerySnowflakeGraphQLRESTData VisualizationAgentic AIStakeholder ManagementHubSpotSalesforceCRMAccount ManagementCustomer SuccessCadenceVoIPLeadershipCommunicationCollaboration

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odds of building a lasting career here

61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

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About the role

  • As a Senior Forward Deployed Engineer for Key Accounts, you are the embedded technical owner for a portfolio of Aircall's highest-value global customers.
  • You land a first high-impact use case, prove value fast, then systematically expand the footprint use case by use case until Aircall's AI Agents are woven through the customer's core workflows.
  • This is a high-autonomy role: you set the technical strategy for your accounts, you're trusted in the room with customer leadership, and you act as the connective tissue between the customer, the KAM, Product, and Engineering.

Responsibilities

  • Lead discovery and solution-design sessions with customer stakeholders to map business processes, identify automation opportunities, and define solution architecture.
  • Design, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors.
  • Manage complex, cross-functional deployments - defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope.
  • Collaborate with Engineering to validate technical feasibility, resolve blockers, and feed field learnings back into the product.
  • Create scalable models and reusable frameworks (templates, playbooks, reference architectures) that make expansion within your accounts - and future Key Account engagements across the team - faster and more consistent.
  • Collaborate with GTM leadership to embed the routines and cadences that drive accountability for expansion pipeline, forecast accuracy, and performance tracking within Key Accounts.
  • Contribute to expansion pipeline and MRR within your portfolio, jointly with the KAM - defining use-case-specific expansion strategies, coordinating cross-functional support, and ensuring Aircall delivers the leading AI-enabled communication platform.
  • Partner directly with the Key Account Manager on a joint account plan: the KAM owns the commercial relationship and quota; you own the agentic use-case roadmap and technical execution; together you build and drive the pipeline of expansion use cases.
  • Maintain deep awareness of AI and CX industry trends, ensuring Aircall's positioning stays competitive and insights continuously feed back into product and GTM strategy.
  • Proven ability to own a long-term customer relationship as the technical authority, operating with autonomy and credibility in front of senior (VP / CxO) stakeholders.

Requirements

  • Even better if you have experience with MCP Servers.
  • Proficiency in scripting (JavaScript and/or Python) - used to build, customise, and debug integrations, not just read them.

Skills

  • Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce).
  • Practical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring.
  • Excellent communication and stakeholder management skills, translating fluently between technical and business audiences.
  • Nice-to-haves
  • Experience in telephony, voice, or contact centre systems (SIP/WebRTC, call routing, containment, AHT).
  • Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake).
  • Net revenue retention and expansion MRR across your portfolio, driven jointly with the KAM.
  • Shortened time-to-first-value on the initial use case, then a repeatable path to use case two and beyond.
  • What success looks like
  • Strong collaboration with Engineering and Product to enhance platform capabilities.
  • Sustained improvements in customer metrics (containment, AHT, CSAT) and revenue impact (ARR, NRR) driven by your solutions.

Compensation

  • $175,000 - $230,000 USD
  • 💶 Competitive salary package & benefits

Benefits

  • Champion continuous learning and enablement - mentor FDEs, run internal workshops, and document best practices to raise the technical bar across the team.
  • Drive internal and external product education, including enablement for System Integrators (SIs) and channel partners where they support your accounts.
  • A growth mindset - constantly learning new tools, frameworks, and ways to improve the customer experience and team capability.
  • 📚 Fast-learning environment, entrepreneurial and strong team spirit
  • At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey.
  • We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open.

Company info

  • Aircall's Forward Deployed Engineering team connects our innovative AI Agents technology to real-world customer workflows.
  • We turn possibility into production by delivering automation that improves customer experience, boosts productivity, and unlocks new business value.
  • Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact.
  • Within that team, this is a senior, Key Accounts-focused role for someone who wants to go deep rather than broad - embedding with a portfolio of Aircall's most strategic global customers and growing agentic adoption inside each one over time.
  • It sits at the intersection of technical consulting, project leadership, and AI adoption strategy.
  • You don't need to be a full-time software engineer, but you should be fluent in APIs, highly confident leading complex technical engagements, and credible in the room with senior customer stakeholders.
  • Proven experience running account-based motions in partnership with sales / account management on strategic or enterprise customers.
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