Parloa
Senior Strategic Engagement Manager
New York Office · Senior
Sponsorship not specified$150k-$180kDetected 89 days ago
Agentic AIComplianceSAPRecruitingCustomer SuccessCustomer SupportLeadershipCommunication
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odds of building a lasting career here
59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- This is a highly strategic, customer-facing role where you operate as the central orchestrator across delivery, stakeholders, and long-term value realization.
- Translate executive-level AI and CX strategies into tangible impact across multiple business units, regions, and functions
- Orchestrate implementation and delivery, managing timelines, dependencies, and cross-functional execution to ensure seamless, on-time, high-impact go-lives
Responsibilities
- As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges.
- Build and sustain strong, trust-based relationships with senior stakeholders, positioning Parloa as a long-term strategic transformation partner
- Drive value realization through data-driven storytelling, executive business reviews, and clear success narratives
Requirements
- You bring 8+ years of experience in enterprise software, consulting, customer success, or engagement management, working with large, strategic accounts
- You have executive presence and are confident influencing senior stakeholders through clear, data-driven communication
Nice to have
- Advanced degree (MBA or Master's in Business, Engineering, or a related field)
- Exposure to AI, cloud, or data-related domains
- Experience working in complex, multi-region enterprise environments
- Our Recruiting Process:
- Talent Acquisition → Hiring Manager → Expert Interview(s) → Bar Raiser
- We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action.
- they're defining experiences.
- We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful.
Compensation
- $150,000 - $180,000 USD
Benefits
- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Company info
- About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
- It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.
- If you care about shaping how businesses and customers connect at scale-and want your work to matter in real, everyday moments-this is where you do it.
- Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
This listing is sourced directly from Parloa's careers page and normalized into a canonical job model.