Parloa
Senior Strategic Engagement Manager
New York Office · Senior
Sponsorship not specified$150k-$180kDetected 88 days ago
Agentic AIComplianceSAPRecruitingCustomer SuccessCustomer SupportLeadershipCommunication
About the role
- This is a highly strategic, customer-facing role where you operate as the central orchestrator across delivery, stakeholders, and long-term value realization.
- Translate executive-level AI and CX strategies into tangible impact across multiple business units, regions, and functions
- Orchestrate implementation and delivery, managing timelines, dependencies, and cross-functional execution to ensure seamless, on-time, high-impact go-lives
Responsibilities
- Lead strategic enterprise engagements end to end, owning success plans, KPIs, and measurable business outcomes from initial deployment through long-term value realization
- Build and sustain strong, trust-based relationships with senior stakeholders, positioning Parloa as a long-term strategic transformation partner
- Drive value realization through data-driven storytelling, executive business reviews, and clear success narratives
- Partner cross-functionally with Account Executives, Solution Engineers, Value Consultants, and partners to align on strategy, execution, and growth
- When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences.
- As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges.
Requirements
- You bring 8+ years of experience in enterprise software, consulting, customer success, or engagement management, working with large, strategic accounts
- You have executive presence and are confident influencing senior stakeholders through clear, data-driven communication
Nice to have
- Advanced degree (MBA or Master's in Business, Engineering, or a related field)
- Exposure to AI, cloud, or data-related domains
- Experience working in complex, multi-region enterprise environments
- Our Recruiting Process:
- Talent Acquisition → Hiring Manager → Expert Interview(s) → Bar Raiser
- We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action.
- they're defining experiences.
- We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful.
Compensation
- $150,000 - $180,000 USD
Benefits
- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
- You have a proven track record of leading complex enterprise engagements and translating executive vision into measurable business outcomes
Company info
- making every conversation seamless, intelligent, and genuinely helpful.
- If you care about shaping how businesses and customers connect at scale-and want your work to matter in real, everyday moments-this is where you do it.
- At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks.
- We operate in a category that's evolving fast, where the bar is high, and the problems are complex.
- We hire people who think in solutions, communicate with clarity, and follow through.
- People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
- Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
This listing is sourced directly from Parloa's careers page and normalized into a canonical job model.