Warp
Tax Operations Specialist
New York · Exec
Sponsorship not specifiedDetected 46 days ago
Data AnalysisLLMsProject ManagementJiraAccountingTaxProcess ImprovementHRISCustomer SupportCommunicationCollaborationMentoringOrganizational Skills
About the role
- We're looking for a detail-oriented Tax Operations Specialist to join our payroll tax compliance team.
- This role combines technical tax expertise with exceptional customer service - you'll investigate issues, communicate with tax agencies, and guide founders through resolutions with clarity and confidence.
Responsibilities
- Notice Resolution & Customer Support: Decode federal, state, and local payroll tax notices, translate tax jargon into plain English, and guide founders through resolution via email, Zoom, and Pylon
- Tax Operations: Process state tax registrations, assist with jurisdiction setup across all 50 states, and support quarterly filings (Form 941 and state equivalents)
- Documentation & Tracking: Maintain detailed case notes in Linear and Notion, track tax issues using project management platforms, and perform tax reconciliations
- Cross-Functional Collaboration: Partner with Customer Support, Engineering, Product, and third-party administrators to test new tools and address client tax questions
- Strong attention to detail and exceptional organizational skills - you rigorously track every deadline, document, and follow-up
- Every advance in LLM capability widens our lead.
- We hire people who ship constantly, own outcomes, and care about craft.
- If you want to build something that automates an entire category of core work, not just another point solution, this is the place.
- Opportunity to own end-to-end tax compliance processes
Requirements
- Bachelor's degree in Accounting, Finance, Business, or related field (or equivalent experience)
- 2-4 years of payroll or payroll tax experience
- Excellent written and verbal communication skills with ability to translate complex tax concepts for non-technical audiences
- Comfort juggling high notice volume and shifting priorities while maintaining exceptional customer experience
- Experience with project management tools (Jira, Linear) and collaboration platforms (Slack, Zoom, Notion)
- Proficiency with Google Sheets for data analysis and reconciliation
- Experience with Mastertax or similar tax filing platforms
Nice to have
- Experience with penalty waiver processes and agency negotiations
- Active CPA license
- Background in high-growth SaaS or payroll/HR startup
- Familiarity with third-party administrator workflows
- Interest in process improvement and automation
- Direct mentorship from experienced tax operations professionals
- Exposure to emerging tax tech and AI tools
- Collaborative team environment with clear career growth path
Compensation
- Year-End Support: Assist with end of year preparation and other annual compliance processes
Benefits
- Pre-tax commuter benefits for your daily trip to our NYC office.
- Competitive salary and benefits
- 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents.
Company info
- You'll directly report to our Tax Operations Lead, becoming the first line of defense when customers receive payroll tax notices.
This listing is sourced directly from Warp's careers page and normalized into a canonical job model.