Immunome, Inc.
Senior Manager, Patient Services Operations
Bothell, Washington, United States · Senior
Sponsorship not specified$161k-$195kDetected 34 days ago
Process ImprovementVendor ManagementPatient CareFDA RegulatoryLeadershipCommunicationCollaborationProblem SolvingAdaptability
About the role
- The ideal candidate is a collaborative, detail-oriented operator with experience in patient services, vendor coordination, cross-functional partnership, and operational execution in a fast-paced biotech or pharmaceutical environment.
- Washington State Pay Range $161,438 - $195,338 USD E/E/O Immunome, Inc. is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
Responsibilities
- Support the translation of PSP strategy into operational requirements and implementation activities.
- Participate in RFP development, vendor evaluation, and vendor onboarding activities with cross-functional partners.
- Vendor Management & Operational Support
- Support day-to-day management of hub and PSP vendor operations.
- Help coordinate issue escalation and follow-up activities to support operational excellence.
- Support adherence/persistence workflows and reporting activities in partnership with vendors and internal stakeholders.
- Compliance, Quality & Process Support
- Support maintenance of PSP SOPs, process documentation, and audit readiness materials.
- Partner with Legal, Compliance, Regulatory, and PV/Safety teams to ensure operational processes align with company policies and reporting requirements.
- Support operational reporting requirements and vendor data management activities.
Requirements
- A minimum of 4 years of experience in the pharmaceutical or biotech industry, or equivalent experience.
- A minimum of 2 years of experience in patient services operations, or equivalent experience.
- Knowledge and Skills
- Strong cross-functional leadership skills and ability to influence without authority.
- Demonstrated cross functional teamwork capabilities.
- Excellent verbal and written communication skills for a wide range of audiences.
- Excellent strategic and analytical thinking abilities.
- Agile and adaptable with a growth mindset.
- Demonstrated experience building and implementing a Patient Support Program.
- Washington State Pay Range
- $161,438 - $195,338 USD
Nice to have
- Bachelor's degree required
- Advanced degree preferred.
- Oncology experience preferred.
Compensation
- Washington State Pay Range
Benefits
- Collaborate with Marketing to support development of patient and HCP materials, communication scripts, and educational resources.
- Collaborate closely with Market Access, Medical Affairs, Legal/Compliance, Regulatory, PV/Safety, Marketing, Finance, and Field teams.
Company info
- We are advancing an innovative portfolio of therapeutics, supported by a leadership team with deep experience in the design, development, and commercialization of cutting-edge therapies, including antibody-drug conjugates.
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