Chime Financial, Inc

Senior CX Partner Manager

Remote, USA · Senior · Full-time

Sponsorship not specifiedDetected 8 days ago

Data VisualizationJiraExcelVendor ManagementProcurementPerformance ManagementLeadershipCommunication

About the role

The base salary offered for this role and level of experience will begin at $130,000.00 and up to $180,000.00.
The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
Translate operational performance trends into root-cause insights, risk assessments, and data-backed recommendations.

As our Senior Partner Manager, you will own performance governance for assigned BPO partners, helping ensure partners deliver consistent, high-quality, efficient member experiences.
You will use data to diagnose performance trends, identify root causes, and drive clear action plans with internal teams and external partner leaders.
Own performance governance for assigned Partner/BPO operations, including SLAs, quality, productivity, staffing adherence, operational efficiency, and member experience outcomes.
Drive accountability with external partners by identifying performance gaps, aligning on corrective actions, and ensuring sustained follow-through.
Develop concise, executive-ready updates that connect frontline performance, member impact, risks, tradeoffs, and recommended next steps.
Experience in Complaints, Disputes, Escalations, Social Media support, Risk, or other specialized servicing environments is highly desired.

5+ years of experience in Customer Experience, Partner/Vendor Management, BPO operations, or a related operational leadership role.
To thrive in this role, you have
Proficiency with tools such as Excel, Google Sheets, Looker, Google Slides, Jira, or similar reporting, presentation, and project-management tools.

The base salary offered for this role and level of experience will begin at $130,000.00 and up to $180,000.00.
The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

Full-time employees are also eligible for a bonus, competitive equity package, and benefits.

We are hiring a Senior Partner Manager to help strengthen and scale partner-delivered operations across our global support ecosystem on the Partner Strategy and Operations team.

This listing is sourced directly from Chime Financial, Inc's careers page and normalized into a canonical job model.