3E
Director, SDS Authoring Services
Bethesda, Maryland · Director
Sponsorship not specifiedDetected 12 days ago
Data ScienceStakeholder ManagementAccount ManagementForecastingBudgetingSAPProcess ImprovementCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingMentoringOSHA
About the role
- This is a critical leadership role focused on modernizing service operations, improving delivery performance, and creating a more agile, data-driven approach to resource management.
- Modernize the Authoring Services operating model to improve agility, scalability, efficiency, and customer outcomes.
- Shift operational management from reactive execution to proactive, data-driven decision making.
Responsibilities
- Lead Operational Transformation
- Optimize Global Service Delivery
- Lead global On-Demand Authoring operations, ensuring high-quality service delivery aligned with contractual commitments and customer expectations.
- Implement stronger operational controls, governance, and prioritization processes to improve throughput and reduce service delays.
- Partner closely with Account Management and Customer Success teams to identify and address customer risk earlier in the lifecycle.
- Establish stronger communication channels between delivery and commercial teams to proactively manage customer expectations and mitigate renewal risks.
Nice to have
- Experience in regulatory services, information services, software, SaaS, or consulting environments.
- Experience with automation, AI-enabled tools, or digital workforce technologies.
- Experience working in highly matrixed global organizations.
- 401(k) plan with company matching
- Employee assistance program
- 3E is currently authorized to hire in the following U.S. states:
- 3E is committed to a diverse and inclusive work environment.
- 3E is an equal opportunity employer https://www.3eco.com/about-3e/3e-careers/statement-equal-employment-opportunity and does not discriminate based on any legally protected categories.
Compensation
- Reporting to the Associate Vice President, Delivered Services, you will lead a global team responsible for delivering approximately 20,000 SDSs annually across a diverse portfolio of customers with varying service levels and turnaround expe
Benefits
- Drive measurable improvements in on-time delivery, backlog health, customer satisfaction, quality performance, and operational efficiency.
Company info
- We are seeking a Director, SDS Authoring Services, to lead the transformation of our global On-Demand Authoring business.
- Build operational visibility through metrics, dashboards, and performance signals that identify emerging risks before they impact customers.
This listing is sourced directly from 3E's careers page and normalized into a canonical job model.