Alembic
Senior Customer Success Manager
Chicago · Senior
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About the role
- Alembic started inside this customer's marketing organization.
- Together you make sure every insight lands with the right people.
- The seat is in Chicago because the customer is here.
Responsibilities
- Build strong working relationships with the marketing organization, the CMO and their direct reports, and teams across every level of the marketing team.
- Build and run an account plan that maps business units, decision makers, and priorities beyond marketing.
- Identify and develop opportunities to bring Alembic into new verticals and functions such as finance, product, operations, and strategy, partnering with Sales on commercial conversations.
- Lead executive business reviews that connect Alembic's causal insights to the customer's revenue, efficiency, and strategic goals.
- Partner with your Field Scientist to translate technical findings into clear, decision-ready recommendations for senior leaders.
- Coordinate Alembic's internal teams (Sales, Product, Data Science, Field Science) so the customer sees one aligned partner.
- We help the world's largest enterprises move past correlation to prove what actually drives business outcomes, a question marketing and growth teams have never been able to answer with confidence.
- If you want to manage a large book of accounts, this isn't that role.
Nice to have
- Background in marketing measurement, analytics, martech, or management consulting.
- Experience expanding a platform from one function into an enterprise-wide deployment.
- Familiarity with enterprise procurement, security review, and data governance.
- Experience at a startup or high-growth company where you built the playbook rather than inherited it.
- An existing network in the Chicago enterprise community.
- Learn from the best: Work closely and consistently with one of the most senior and talented marketing leadership teams in the Fortune 100.
- Strategic account leadership: Help define how Alembic runs and grows its most important enterprise partnerships.
- Cross-functional influence: Shape the product roadmap as Alembic moves from a marketing tool to an enterprise platform.
Skills
- 7 to 10+ years in strategic account management, enterprise customer success, or consulting at a B2B SaaS, data, analytics, or AI company.
- Enough analytical fluency to explain causal AI, measurement, and data concepts clearly to non-technical leaders.
- Excellent written and verbal communication, from executive-ready narratives to day-to-day working sessions.
Company info
- We're backed by a $145M Series B from WndrCo (founded by Jeffrey Katzenberg), Jensen Huang, Joe Montana, Prysm Capital, and Accenture.
- Alembic is the pioneering Causal AI platform.
Visa & Work Authorization
- You get real satisfaction from turning one executive sponsor into many, and one use case into a company-wide standard.
This listing is sourced directly from Alembic's careers page and normalized into a canonical job model.