Genesys Cloud Services Inc.
VP, Product Management - Core Platform Foundations
US · Vp
Sponsorship not specified$247k-$434kDetected 29 days ago
AWSCloud PlatformsCI/CDLLMsAgentic AIProduct StrategyCRMCustomer SuccessCommunicationCollaboration
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odds of building a lasting career here
61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card intent detected
Genesys Cloud Services, Inc. obtained a prevailing wage determination for Software Developers in Menlo Park, CALIFORNIA on 2026-06-12. No matching green-card filing appears in our data yet. The determination expires in 3 days (2026-09-09), and a green-card filing must follow before then or the employer starts over.
Files H-1B transfers
1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- This role is critical to enabling large and complex enterprises to confidently administer, govern, integrate, automate, and operate Genesys Cloud at global scale.
- You will be expected to challenge legacy approaches to platform administration and operations, pushing beyond traditional, manual, and reactive models toward AI-driven, proactive, and outcome-oriented platform experiences.
Responsibilities
- Own platform capabilities including API usage visibility, platform limits, storage reporting, CI/CD deployment workflows, self-service tooling, operational controls, and platform governance.
- Deliver secure, scalable, and intuitive platform experiences that simplify administration, improve customer transparency, and support large-scale and complex enterprise use cases.
- Partner with Engineering, Architecture, Security, UX, Customer Success, Support, Professional Services, Sales, Marketing, and Finance to align strategy, execution, adoption, and business outcomes.
- Drive consistent platform standards, reusable patterns, and governance models across Genesys Cloud to improve product velocity and customer experience.
- Build, lead, mentor, and scale a high-performing product management organization focused on customer outcomes, technical excellence, and disciplined execution.
- Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.
Requirements
- 15+ years of experience in enterprise software product management across SaaS, cloud platforms, or infrastructure products
- 10+ years of experience leading product managers or product leaders within complex, multi-domain portfolios
- Proven track record of delivering enterprise-scale platform capabilities with measurable customer and business impact
- Demonstrated ability to translate complex technical systems into clear product strategy and intuitive user experiences
- Experience supporting enterprise requirements such as governance, multi-region operations, data segmentation, and business continuity
- With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise.
- You can expect a response within 24-48 hours.
- If you have any questions, please include them in your email.
Nice to have
- Experience in CCaaS, CX platforms, CRM systems, or customer journey orchestration technologies
- Familiarity with cloud platforms such as AWS and large-scale SaaS environments
- Experience with API governance, developer tooling, CI/CD workflows, and usage-based platform models
- Demonstrated application of AI-driven product strategies to improve automation, insights, and decision-making
- Understanding of emerging AI approaches such as generative AI, agentic workflows, and predictive analytics in enterprise platforms
- Ability to connect platform innovation to measurable outcomes such as adoption, retention, and operational efficiency
- Experience operating in complex, ambiguous environments with diverse stakeholder groups
- $246,500.00 - $433,500.00
Skills
- Vice President, Product Management, Core Platform Foundations
- East Coast US / Remote USA
Compensation
- This role has a market-competitive salary with an anticipated base compensation range listed below.
- $246,500.00 - $433,500.00
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Open Time Off in addition to 10 paid holidays
- Click here to view a summary overview of our Benefits.
Company info
- Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
- By applying new AI-based methodologies, intelligent automation, predictive insights, and guided operational workflows, you will help customers reduce complexity, anticipate issues, optimize usage, and achieve measurable business outcomes.
- Lead the evolution of Genesys Cloud platform operations from reactive administration to intelligent, AI-assisted experiences that help customers understand usage, anticipate constraints, optimize consumption, and automate routine actions.
- Engage directly with strategic customers, partners, developers, administrators, and field teams to validate needs, shape priorities, and drive adoption.
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This listing is sourced directly from Genesys Cloud Services Inc.'s careers page and normalized into a canonical job model.