Greenworks

Commercial Client Relationship Specialist

Mooresville, NC

Sponsorship not specifiedDetected 11 days ago

SalesforceForecastingSAPSupply ChainLogisticsCustomer SupportCommunicationTime Management

About the role

Process distributor and dealer orders in SAP from order receipt through invoicing.
Facilitate customer orders and monitor the order fulfillment process to ensure timely and accurate delivery.
Monitor Salesforce for failed orders, correct errors, and release orders to SAP.

Resolve customer concerns by investigating issues, developing solutions, and maintaining a customer-first approach.
Manage the GWC Program inbox and review, process, and track program claims while partnering with Finance for approvals and payments.
Maintain accurate records of customer interactions, orders, claims, and complaints.
Collaborate with Sales, Finance, Customer Service, IT, Salesforce Administration, and Supply Chain to resolve issues and improve customer experience.

Proven approach to access decision makers at client organizations.
Ability to think quickly and make decisions.
Accurately enter, review, and process customer orders, ensuring all required information is complete.

Greenworks Tools is the leader in battery-powered outdoor power tools for DIY-consumers and landscaping professionals.
The company distributes Greenworks branded and private label products, as well as products for an extensive network of Original Equipment Manufacturers.
Utilizing best-in-class technology, Greenworks tools deliver the power and performance of comparable gas-powered tools without the mess, fumes, aggravating pull cords, and noise associated with gas products.
For more information, find us on the web at greenworkstools.com or greenworkscommercial.com.
www.greenworkstools.com
With a robust line of Greenworks branded products, including 24-volt, G-MAX 40-volt, 60-volt, 80-volt, and commercial grade 82-volt battery-powered outdoor power equipment, a full line of corded equipment, and power tools, Greenworks offers the right tool for every job.
Serve as the primary point of contact for Commercial customers regarding order status, product availability, delivery schedules, and account-related inquiries.
Proactively communicate order updates, delays, back orders, and alternative solutions to customers and internal stakeholders.
Participate in ongoing training to stay current on company systems, processes, and policies.
Develop and maintain strong relationships with distributors, dealers, and key commercial customers.

This listing is sourced directly from Greenworks's careers page and normalized into a canonical job model.