Tessco
Customer Service Representative
Eden Prairie, Minnesota, United States
Sponsorship not specified$55k-$65kDetected 7 days ago
CRMSalesExcelSupply ChainCustomer Support5G/LTEResearchCommunicationMicrosoft Office
About the role
- It enhances the consumer experience for things like entertainment, shopping, and communications.
- In fact, wireless technology touches every aspect of our daily lives.
- An exciting career as a Customer Experience Representative on-site in Eden Prairie is available at GetWireless!
Responsibilities
- Maintain customer relationships by providing support and information through timely follow-up regarding customer inquiries
- Ability to prioritize multiple tasks, adhere to established deadlines and perform under pressure
- Maintain a high level of integrity, quality work standards and service excellence
- Want to be part of building our wireless world?
- Building Our Wireless World, Together®.
- Along with order entry, the CER will provide support to the customer via phone and email.
Requirements
- Bachelor's degree - Business or Marketing/Sales
- Associates degree considered with 5 years of relevant work experience
- Minimum of 2 years of Customer Service experience dealing with a technical product line - preferably within cellular data communications
- Ability to become product certified with demonstrable expertise
- Must be organized and able to manage time effectively
- Occasionally required to stand
- Occasionally required to walk
- Continually required to sit
- Continually required to talk or hear
Nice to have
- PC and basic networking skills required with strong knowledge of using a CRM, plus Microsoft Office applications including Outlook, Word, Excel, and PowerPoint
Compensation
- $55,000 - $65,000
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Benefits
- The CER will also assist their Regional Sales Executive (RSE) and Inside Sales Representative (ISR) with light sales duties if the RSE or ISR is traveling or on PTO.
- Partner effectively with RSE and ISR to drive territory coverage and maintain positive customer relationships, including routing qualified opportunities for further development and follow-up
Company info
- Proven success in Customer Service working with Value Added Resellers, OEMs and end customers
- Proven ability to work as part of a team to achieve goals
This listing is sourced directly from Tessco's careers page and normalized into a canonical job model.