Harris healthcare
IT Associate Desktop support analyst
Office - Springhill Medical Center (Mobile, AL), USA · Full-time
Sponsorship not specifiedDetected 21 days ago
iOSCustomer SupportCommunication
About the role
- In this role, the analyst is responsible for troubleshooting and resolving a wide range of technical problems, including hardware malfunctions, software issues, system access concerns, and network connectivity challenges.
- By applying strong diagnostic skills and technical knowledge, they ensure issues are resolved efficiently, either independently or by escalating more complex problems to senior IT staff.
- A key component of this position is delivering exceptional customer service.
Responsibilities
- IT Associate Desktop support analyst
- Perform initial diagnostics and troubleshooting steps based on the information provided.
- Escalate complex problems to appropriate support teams for resolution.
- Develop and maintain comprehensive knowledge base to assist in incident resolution
- Document all actions taken and update the ticket with the status and resolution.
- Monitor the help desk ticketing system for new support requests.
- Maintain accurate and up-to-date documentation of known issues, troubleshooting steps, and resolutions.
- Create or update knowledge base articles for common issues to facilitate self-service support.
Requirements
- Passing a pre-employment drug screening and background check is required.
- High School diploma required
- At least two to four years of experience required in related field.
Nice to have
- Strong technical knowledge, understanding of IT systems and networks.
- Excellent interpersonal, and verbal/communication skills.
- MAC and IOS products preferred
- Trouble shooting issues
- Customer Service oriented
- Bachelor's degree is preferred but not required.
- ITIL or other relevant certifications preferred but not required
Compensation
- The salary range reflects the anticipated base salary for this position at the time of posting.
- Final compensation may vary based on factors including experience, skills, education
Benefits
- Altera Digital Health Managed Services located at Springhill Medical Center, Mobile AL.
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This listing is sourced directly from Harris healthcare's careers page and normalized into a canonical job model.