RZR Global Inc.

Global VP/Head of Customer Success

San Francisco · Vp

Sponsorship not specifiedDetected 34 days ago

Account ManagementForecastingOnboardingCustomer SuccessCadenceLeadershipCommunicationMentoring

About the role

The Global VP/Head of Customer Success (CS) at RZR Global is the executive guardian of our global revenue base and the chief architect of our client expansion strategy.
As RZR Global marches toward its vision of becoming a top-5 marketing platform in the world, this role is responsible for transforming our global Growth and Account Management functions into a high-performance, consultant-minded engine.
You are responsible for protecting a global topline revenue base of $xxxM while simultaneously identifying and capturing expansion opportunities within our most valuable accounts.

Responsibilities

Global Revenue Protection: Own the retention of RZR Global's $xxxM topline revenue. Success is defined by maintaining a global churn rate of ≤xx%, ensuring the stability of our foundational business.
Share of Wallet (SOW) Expansion: Implement a tiered, consultant-led account planning strategy for high-value accounts. Your mandate is to drive an average of xx% SOW growth per quarter by identifying untapped potential within existing client portfolios.
New Product Adoption: Act as the commercial lead for new product launches within the existing client base, ensuring that xx.x% of total global revenue is generated from our latest product innovations.
Non-Gaming Category Support: Partner with the Sales organization to ensure that newly acquired clients in the non-gaming sector (Fintech, E-commerce, Social Discovery) are onboarded effectively, contributing to the goal of xx% total revenue from these categories.
Forecast Integrity & Governance: Maintain a between forecast and actual revenue. You will achieve this by enforcing 100% tracking of Account Plans and Quarterly Business Reviews (QBRs) for all Tier 1 and Tier 2 accounts globally.
"At-Risk" Management: Implement a global "At-Risk" monitoring system. You must ensure that every account showing signs of decline is met with a documented intervention playbook and executive-level support where necessary.
Standardized Manager Coaching: Drive 100% adoption of a global coaching cadence.
You will train regional leads to move beyond "tactical troubleshooting" and toward "strategic account coaching," focusing on client business outcomes rather than just campaign metrics.
RZR Global is an AI-driven company specializing in mobile advertising solutions designed to fuel revenue growth.
Reporting directly to the CRO, you will lead the Growth/ Account Management teams across the Americas, EMEA, and APAC.

Requirements

Required Skills / Experience
10+ years of experience in Customer Success or Account Management within the AdTech/MarTech space, with at least 5 years managing distributed global teams.

Benefits

Use client health data and performance metrics to identify where RZR Global has the strongest Product-Market Fit (PMF), ensuring we saturate our current addressable market.

Company info

A track record of using client data to influence product roadmaps and successfully expanding a company's addressable market through feature innovation.
We are looking for a leader who values systems over heroics-someone who can document a global playbook for success that ensures no client is left behind and no revenue is left on the table.
We are headquartered in San Francisco, CA, with a global presence across the United States, EMEA, and APAC.

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