Sitreps

General Manager — Residential Home Services

Kansas City Metro

Sponsorship not specified$160k-$200kDetected 11 days ago

M&ALeadership

About the role

At $90M with 250 employees, you cannot be in every meeting, on every call, or at every job site.

Leading and developing a team of seven department heads across service, install, sales, dispatch, warehouse, and operations
Building organizational depth: hiring, developing, and retaining mid-level managers who can own their functions and scale with the business
You lead through leaders.
You coach, you develop, you give hard feedback, and you build a team that operates at a high level whether you're in the building or not.
What it needs now is a GM who can lead through leaders - someone with true multi-unit caliber who can set the standard for what operational excellence looks like across the entire platform.
You own the full P&L for a ~$90M business with seven direct reports leading departments across service, install, sales, dispatch, and operations.
You're not managing technicians - you're leading the leaders who manage them.
Your job is to build organizational capability, set the operating rhythm, drive accountability through your leadership team, and ensure every department is aligned and executing against plan.
This is a lead-through-leaders role.
The right GM builds a leadership bench that doesn't need them in the room to execute.

Direct experience in residential home services (HVAC, plumbing, and/or electrical) - this is not a role where adjacent industry experience substitutes easily
10+ years of progressive operations leadership with full P&L responsibility at $50M+ (ideally $75M+)
Proven track record leading through a management layer - managing managers, not just managing doers
Multi-unit, multi-site, or multi-department operational experience with 150+ employees
Familiarity with ServiceTitan, Successware, or similar field service management platforms
You know how to set strategy, cascade it through a leadership team, and hold people accountable to results without micromanaging.
A specific degree - we care about what you've built and the leaders you've developed, not where you went to school

Experience in PE-backed, franchise, or multi-unit service environments (strongly preferred)

Compensation: $160–200K base + up to 50% performance bonus + meaningful equity in a growing platform

Meaningful equity.
Your equity stake means your work building value translates directly into long-term wealth.
You set the vision, build the team, install the systems, and hold the standard.

This is a nuanced industry, and at $90M there is no runway to learn it on the job.
Having held the exact title of "General Manager" - if you've been a VP of Ops, Regional Director, Multi-Unit Leader, or COO at a comparable business, we want to talk

This listing is sourced directly from Sitreps's careers page and normalized into a canonical job model.