Electrolux Group

Electrolux Group

Appliance Repair Technician

South Carolina

No sponsorshipDetected 7 days ago
CommunicationProblem SolvingCritical ThinkingMicrosoft OfficeMicrosoft Teams

About the role

  • The Branded Service Technician role is responsible for ensuring excellent consumer experience in after-sales in home service.
  • The service technician will be responsible for completing an assigned route of consumers who have appliances in need of repair/servicing.
  • You will also be responsible for prioritizing customers with time-sensitive repair needs. escalations.

Responsibilities

  • Maintain accurate inventory of parts on assigned vehicles, minimizing cost through proficient inventory control.
  • Utilize field service management (FSM) tools, mobile applications, and diagnostic software to manage routes, document service calls, and access technical resources.
  • Perform additional duties as assigned
  • Have or maintain a valid drivers license and successfully complete background check (including MVR check), physical examination and drug screening.
  • Join us to create change and have an impact in homes around the world.
  • We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
  • Join us in our exciting quest to build the future home!
  • Necessary personal protective equipment, tools, and safety resources are provided to support safe completion of assigned duties.

Requirements

  • Basic technology aptitude including proficiency in Microsoft Office Suite, specifically Microsoft Outlook, Microsoft Teams and FSM or relate
  • 2+ years experience in the appliance repair industry (5+ years without HS Diploma or GED)
  • Employment history must be verifiable through background check, or references, consistent with applicable laws.
  • Must be able to independently and safely lift, carry, push, pull, and maneuver parts, materials, appliances, and related equipment weighing between 50 and 100llbs. as required to perform essential job duties.
  • Knowledge, Skills & Abilities Required:
  • Come, join us as you are.
  • While performing the duties of this job, the employee is regularly required to use hand tools, diagnostic equipment, a tablet device, telephone, and other job-related equipment.
  • The employee may be required to operate and maneuver a service vehicle for business needs, including driving for extended periods or long distances.
  • The employee is frequently required to sit, stand, walk, bend, stoop, reach, lift, carry, push, pull, and maneuver large appliances and other heavy or bulky objects exceeding 50 pounds.

Nice to have

  • High School Diploma / GED preferred.
  • EPA or CFC Certification Preferred

Skills

  • Ability to diagnose and complete in home repairs of major appliances
  • Strong team orientation
  • Read and interpret wiring diagrams, schematics and other service information.
  • Must have effective communication skills
  • Passion to serve consumer as well as shareholders of Consumer Service Experience teams.
  • Demonstrate empathy for consumer's needs and requirements
  • Possess strong problem solving and critical thinking skills

Compensation

  • In-person meetings, training sessions, or ride-along evaluations may occur periodically, with a minimum expectation of twice annually.

Benefits

  • Medical, dental, vision and life insurance
  • Competitive holiday and vacation time off program
  • Retirement Savings Plan (401(k)) with relevant company contribution.
  • Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service
  • Specific vision abilities required include close vision and the ability to adjust focus.
  • Equivalent combination of directly related appliance repair experience, technical certifications, and demonstrated field competency may be considered in lieu of formal education.
  • Flexible work hours/hybrid work environment

Company info

  • https://www.linkedin.com/company/electrolux/life/northamerica/
  • https://career.electroluxgroup.com/global/en
  • Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE).
  • Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
  • If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com.
  • The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
  • At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet.

Equal opportunity

  • Duties may require moving appliances with or without reasonable accommodation, and with team assistance or mechanical equipment when necessary.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Visa & Work Authorization

  • Please be advised that we are unable to offer visa sponsorship for this position at this time.
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This listing is sourced directly from Electrolux Group's careers page and normalized into a canonical job model.