Compliancy Group LLC

Customer Success Manager

United States - Remote · Mid · Full-time

Sponsorship not specified$75k-$82kDetected 20 days ago

SalesAccount ManagementCustomer SuccessCommunicationOrganizational Skills

About the role

Healthcare organizations are under more compliance pressure than ever, and most are managing it the wrong way: scattered tools, manual tracking, and fragmented records that leave teams exposed and exhausted.
Compliance has become someone's second job, not a program anyone is proud to stand behind.
If you are the kind of person who wants to work on something that actually protects patients and providers, you are in the right place.

Drive proactive, repeatable engagement across your book so clients understand the platform, use it consistently, and see the value before renewal conversations begin.
Partner with Sales when expansion opportunities arise
Collaborate with Support and Product to advocate for customer needs and contribute to process improvements that make the whole CX team stronger.
Excellent communication and relationship-building skills, with a genuine customer-first mindset.
Comfortable collaborating across teams including Finance, Product, and Support.
Partner with Sales when expansion opportunities arise; while growth is not your primary responsibility, there are financial incentives to surface the right moments.
A transparent, collaborative culture that takes customer impact seriously and invests in the people who deliver it.
helping clients get real value from the program they invested in, so they stay, grow, and trust CG as a long-term partner.

If you are organized, client-focused, and energized by the challenge of keeping a large book of accounts healthy and engaged, this role is built for you.

Goal-oriented, particularly around retention and satisfaction targets.
Experience in a subscription-based or SaaS business model is preferred.
Background in healthcare or healthcare compliance is a plus.
Bachelor's degree or equivalent professional experience welcomed.
Comprehensive benefits including medical, dental, vision, 401(k) with company match, and generous PTO.
What Compliancy Group offers
Salary: $75,000-$82,000/year

$75,000-$82,000/year
Competitive base salary plus performance bonus tied to gross retention rate, with additional financial incentives for surfacing expansion opportunities to the sales team.

Monitor account health and act early when engagement or satisfaction signals warrant attention.
You will manage a portfolio of core accounts, drive proactive engagement, and be the person clients hear from before a problem becomes a reason to leave.

This listing is sourced directly from Compliancy Group LLC's careers page and normalized into a canonical job model.