Simpro
Director of Customer Operations
Miami Office · Director
Sponsorship not specifiedDetected 31 days ago
Account Management
About the role
- Completes tasks in a timely and accurate manner.
- Motivates others to do their best and achieve goals.
- Take ownership of their work and inspire others through their commitment to excellence. - Global Perspective - Understands a global business with consideration for the factors surrounding this.
Responsibilities
- Coordinate across functions to optimize operations and remove friction in the customer & customer marketing organizations, optimizing returns on investment
- Own business inspections, root cause and corrective actions, weekly "run-the-business" meetings and quarterly business reviews
- Drive the Customer 'go-to-market' plan, to include capacity planning, compensation plan design, quotas and operational target setting to ensure targets are achieved
- Develop a deep understanding of Customer segments and metrics, historical trends and attainment vs. our plan and operational targets
- Enable our Chief Customer Officer & Chief Marketing Officer to efficiently manage and scale their business
- Administration - Effectively manages and organizes tasks and responsibilities. High attention to detail. Completes tasks in a timely and accurate manner. Able to prioritize and manage time well.
- Drive For Excellence - Pursues high standards and exceptional performance. Motivates others to do their best and achieve goals. Take ownership of their work and inspire others through their commitment to excellence.
- Influence - Relationship building. Persuasion skills. Credibility. Uses data to support arguments. Able to identify who has influence on decisions. Maintains good relationships with internal network.
Compensation
- Drive the Customer 'go-to-market' plan, to include capacity planning, compensation plan design, quotas and operational target setting to ensure targets are achieved
Benefits
- Responsible Time Off
- Comprehensive medical, dental, vision package with 100% employer paid options
- Wellness Challenge App, Diabetes Prevention App, and Health Hub App
- 401k/Retirement Plan with 6% employer match
- Generous Parental Leave Program
- Paid Volunteer Leave Days
- Public Holiday Exchange Scheme
Company info
- Business Acumen - Knows how a business works. Committed to the success of the company and customers. Big picture mindset. Understands how different functions interrelate.
This listing is sourced directly from Simpro's careers page and normalized into a canonical job model.