Modernizing Medicine

Manager, Customer Success (Orthopedics)

Remote - USA · Staff+

Sponsorship not specifiedDetected 30 days ago

Cloud PlatformsSalesforceForecastingCustomer SuccessEHR/EMRLeadershipCommunicationCollaborationPublic Speaking

About the role

Ensure that we are accurately forecasting at-risk customers.
Work with Operational teams to plan, staff, and budget resources for our Customer Success team.
Inspire customer-centricity across Modernizing Medicine.

Design and execute strategies to optimize the customer success journey.
Drive outcomes aimed at reducing churn, increasing revenue, and optimizing customer experience.
Work collaboratively with other teams and departments across the organization to deliver efficiencies in processes and procedures.
Manage KPIs, milestones, and long-term goals supportive of the overall company objectives for revenue, growth, and retention.
Collaborate and partner throughout the organization to represent customer needs and optimize the customer journey.
Create and enforce a culture of accountability to drive client outcomes within customer success.
Modify and evolve onboarding and training programs to develop staff competencies.

Bachelor's Degree required.
Enthusiastic and creative leader with the ability to inspire and motivate others.
Mentor and coach individual team members to achieve daily success, reach career development goals, and reduce time to proficiency.

Excellent communication skills both written and verbal, strong public speaking skills are a plus.
Working knowledge of Salesforce and/or Gainsight is a plus.

401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation.

At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce.
Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
Generous Paid Time Off and Paid Parental Leave programs,
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

Venture-Backed Company of the Year
We are growing fast, thinking big, and we are just getting started.
Ready to modernize medicine with us?
Motivated - we are a growing and ever-changing organization that is transforming how healthcare information is created, consumed and utilized to increase practice efficiency and improve patient outcomes.
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
Strong empathy for customers with the drive to impact revenue and growth.

This listing is sourced directly from Modernizing Medicine's careers page and normalized into a canonical job model.