Network Right

Director of Operations

San Francisco Office · Director

Sponsorship not specifiedDetected 78 days ago

RecruitingLeadership

About the role

Unlike conventional IT providers, we don't offer one-size-fits-all solutions.
If you thrive in ambiguity and get genuine satisfaction from turning chaos into clarity, this role was built for you.
Good enough tomorrow is not better than today, and the people around you feel that energy. - You're a builder, not just a maintainer.

Build, document, and own the SOPs that define how we deliver, scale, and operate as a company
Own the full internal and service operations of the company, from service delivery workflows to billing, contracts, and time tracking
Collaborate with our Client Relations Manager to ensure our operational processes are actively supporting client satisfaction and long-term retention
Lead and develop our recruiting function, setting the talent strategy to shift us from reactive inbound hiring to proactive talent acquisition
Partner with our Service Manager to identify and eliminate friction in day-to-day service operations so our consultants can focus on clients
We're disrupting the traditional MSP market by building a next-generation IT company that puts people first.
We work exclusively with venture-backed technology companies, partnering alongside the world's leading VCs to support the startups shaping tomorrow's industries.
We bridge the gap between technology and people by delivering custom, high-touch support tailored to the needs of fast-moving, high-growth businesses, making technology an accelerant, not a bottleneck.
You'll own the systems, processes, and people functions that keep us running at scale, from building and codifying SOPs to running a best-in-class recruiting function, ensuring service delivery keeps pace with sales growth, and relentlessly driving client value to keep churn as low as possible.

You've operated inside a services business before, with an MSP, consulting, or professional services background preferred
You have a high sense of agency.
You operate with a maniacal sense of urgency.
Good enough tomorrow is not better than today, and the people around you feel that energy.
You're a builder, not just a maintainer.
You get energy from creating structure where there isn't any
You're comfortable with ambiguity and won't wait to be handed a playbook
You're detail-oriented enough to care about process but strategic enough to know which processes actually matter

Network Right is on a mission to redefine what it means to be a managed service provider.

This listing is sourced directly from Network Right's careers page and normalized into a canonical job model.