Seattle Credit Union Careers
Contact Center Associate
Remote (United States)
Sponsorship not specifiedDetected 12 hours ago
ExcelCustomer SupportCommunicationProblem SolvingMentoringMicrosoft Office
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- We are looking for a Contact Center Associate who is driven to make a positive impact on the employee and member experience.
- You are a strategic thinker with a bias for action.
- You have a relentless pursuit of excellence while bringing others along.
Responsibilities
- Uses sound judgement on when to engage support to resolve challenges, utilizing resources and training to answer inquiries.
- Deliver expertise in credit union products and services, while assisting members with general inquiries, such as balances, transaction history, and stop payments.
- Proactively perform tasks and contribute to member channel queues that directly impact member experience.
- Manage all interactions with members, primarily over the phone, in a kind and welcoming manner that aligns to the mission and values of the credit union.
- Seattle Credit Union supports and invests in our employees.
Requirements
- Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
- Strong people and customer service skills, including ability to de-escalate.
- Ability to connect with others with tact, discretion, and courtesy within and outside the organization.
- Obtain a strong understanding of credit union products and services and refer them appropriately to members and potential members, and capture member feedback when appropriate.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed above are representative of the knowledge, skills, and/or abilities required.
Nice to have
- Associate degree or higher.
- One (1)+ year of experience in a financial institution, member-facing, high transaction role.
- Experience handling chat, texting, or video interactions.
- Experience with Fiserv systems, including DNA and Architect.
- Requires all meetings to be on video and must be conducted in a private and professional manner.
- Team members may attend special off-hour meetings and seminars.
- The nature of work may include prolonged periods sitting at a desk and working on a computer.
Benefits
- We offer many great benefits, including low-cost medical contributions and zero contributions for dental and vision plans.
- Additionally, SCU offers a generous paid time off program and a 401k plan with a dollar-for-dollar employer to match up to 5%.
- Lead with technology-based solutions and education to promote self-service, while finding creative solutions, problem solving, troubleshooting, and delivering on commitments.
Company info
- We are Inclusive, Inventive and Invested.
- ABOUT THE ROLE: We are looking for a Contact Center Associate who is driven to make a positive impact on the employee and member experience.
Equal opportunity
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
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This listing is sourced directly from Seattle Credit Union Careers's careers page and normalized into a canonical job model.