Pylon Labs
Scaled Customer Success Manager
San Francisco
Sponsorship not specifiedDetected 152 days ago
Customer SuccessCommunicationProblem SolvingOrganizational Skills
About the role
- Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask.
- We're backed by a16z, BCV, General Catalyst, and Y Combinator.
- We're also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/.
Responsibilities
- Join our scaled CS Team: Work alongside our Scaled CS team to manage a high-volume portfolio while ensuring every customer, regardless of size, receives a high-quality and responsive experience through Pylon.
- Manage the Customer Lifecycle: Host calls and manage inbound communication across Slack, email, and Pylon. Own the full lifecycle for your book of business, from post-onboarding stabilization through renewal.
- Product Advocacy: Use Pylon every day for your own workflows. Your hands-on usage will directly influence feature prioritization and how we shape the future of post-sales software.
- For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work - investigating, resolving, and acting on every signal across every channel that matters.
- Work alongside our Scaled CS team to manage a high-volume portfolio while ensuring every customer, regardless of size, receives a high-quality and responsive experience through Pylon.
- Host calls and manage inbound communication across Slack, email, and Pylon.
- Own the full lifecycle for your book of business, from post-onboarding stabilization through renewal.
- Use Pylon every day for your own workflows.
- Experience building or analyzing dashboards in modern analytics tools.
Nice to have
- 🍽 Lunch, dinner, and snacks at the office
Compensation
- 🗺️ Annual offsite
Benefits
- 🏥 Fully covered medical, dental, and vision insurance for employees
- 🏦 401(k) retirement plan
- 🚆 Commuter benefits
- 🌱 Parental leave
- 🏝️ 14 company holidays + unlimited PTO
- 🏋️ Fitness stipend
- Proactive Health Management: Monitor product usage and customer signals to identify churn risks and expansion opportunities.
Company info
- Comfortable interacting with customers daily over chat and video.
- Pylon is the only agentic support platform, purpose-built for B2B companies.
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This listing is sourced directly from Pylon Labs's careers page and normalized into a canonical job model.