Parloa

Sr Partner Delivery Success Manager

New York Office · Senior

Sponsorship not specified$120k-$150kDetected 13 days ago

Agentic AIComplianceSAPRecruitingCustomer SuccessCustomer SupportLeadershipCommunicationProblem Solving

About the role

This is a highly cross-functional role sitting at the intersection of partnerships, enterprise delivery, and AI transformation.

When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences.
You will act as the strategic advisor and operational lead for a portfolio of partners, helping them build scalable Parloa practices, drive successful customer outcomes, and expand their long-term impact within the Parloa ecosystem.
Own a portfolio of strategic Parloa partners, driving both partner maturity and successful customer delivery outcomes
Build trusted relationships with partner executives, practice leads, delivery managers, architects, and customer stakeholders
Partner with Account Executives and Partner Managers to support strategic deals, validate delivery approaches, and align implementation strategies
Drive operational rigor across partner engagements, including governance structures, success metrics, delivery reviews, and executive business reviews
You build trusted, strategic relationships with partner executives and delivery leaders, helping them successfully scale their Parloa practice and deliver measurable customer impact
As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges.

You bring 6+ years of experience in enterprise SaaS, consulting, partner management, customer success, professional services, or strategic delivery roles
You are comfortable navigating highly cross-functional environments and aligning internal and external stakeholders around shared goals
You are highly collaborative and proactive, with the ability to influence without direct authority
You are comfortable balancing strategic relationship management with hands-on execution and operational problem solving
You have exposure to AI, cloud, automation, data platforms, or enterprise technology ecosystems, and can connect technical capabilities to measurable business impact
You understand AI, automation, enterprise software, or customer experience technologies and can translate technical concepts into strategic business value

Experience working with conversational AI, CCaaS, enterprise automation, or customer experience platforms
Experience supporting multi-region enterprise accounts and global delivery programs
Our recruiting process:
Talent Acquisition → Hiring Manager → Technical Case Study & Stakeholder Interview(s) → Bar Raiser
We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action.
they're defining experiences.
We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful.
At Parloa, ownership isn't a buzzword

We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

making every conversation seamless, intelligent, and genuinely helpful.
If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.
At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks.
We hire people who think in solutions, communicate with clarity, and follow through.
People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
Partner-led enterprise implementations consistently launch successfully, with strong delivery quality, proactive risk management, and clear alignment across customers, partners, and internal teams
Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.

This listing is sourced directly from Parloa's careers page and normalized into a canonical job model.