SHI International

SHI International

Support Operations Specialist - Global Sales

US - Remote, USA

Sponsorship not specified$50k-$70kDetected 16 days ago
Data VisualizationCRMExcelAuditingLeadershipCommunicationCollaborationTime ManagementAdaptabilityOrganizational SkillsMicrosoft Office

About the role

  • This position will focus on CRM-based activities, data management, enhancement of CRM processes, and Power BI.
  • This position will report to the Global Sales Sr.
  • Monitor and follow up on opportunities based on their phases, estimated close dates, and next steps.

Responsibilities

  • The Global Sales Support Operations Specialist will support Global Sales to drive operational excellence by assisting with maximizing tool optimization.
  • Manage and update CRM data, including account transfers, auditing renewal opportunities, updating orphan accounts, and monitoring LOB opportunities.
  • Director of Operations within the Global Sales Support department.
  • Deliver weekly reports on open leads, create custom CRM views for sales, and track common CRM issues through helpdesk tickets.
  • Maintain CRM guides, develop communications for new initiatives, and provide user support for CRM-related issues.
  • Create and manage CRM campaigns, including tracking event invitations and reporting to leadership.
  • Review and maintain the accuracy of sales keys and membership lists and standardize CRM account groups and hierarchies.

Requirements

  • Experience with Power BI
  • Ability to work independently as well as in a team environment.
  • Microsoft Dynamics

Skills

  • Skill Level Requirements
  • Organizational skills with a keen eye for detail
  • Superior time management skills
  • Strong written and verbal communication skills

Compensation

  • The estimated annual pay range for this position is $50,000 - $70,000 base salary.

Benefits

  • may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Company info

  • Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.
  • Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:
  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
  • Continuous professional growth and leadership opportunities.
  • Since 1989, SHI International Corp. has helped organizations change the world through technology.
  • We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.
  • Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.
  • But the heartbeat of SHI is our employees - all 7,000 of them.
  • If you join our team, you'll enjoy:
  • Health, wellness, and financial benefits to offer peace of mind to you and your family.
  • World-class facilities and the technology you need to thrive - in our offices or yours.
  • Validate and update CRM hierarchies and sales keys, including auditing global keys and ensuring the correct assignment of B usiness Unit L eaders.
  • Perform audits for account and contact record completeness, generate reports on Global B usiness Unit progress, and communicate effectively with users on necessary action items.
  • Accountability - Takes ownership of outcomes and delivers commitments with reliability and integrity.
  • Adaptability - Adjusts quickly to shifting priorities, maintaining effectiveness under change.
  • Collaboration - Works effectively with diverse teams to achieve common objectives.
  • Continuous Improvement Mindset - Actively identifies opportunities to enhance processes and performance.
  • Attention to Detail - Maintains accuracy and precision in planning, reporting, and execution.
  • Proactive, driven, and positive work attitude
  • Minimum of 2 years in SHI sales or sales support role

Equal opportunity

  • Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
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This listing is sourced directly from SHI International's careers page and normalized into a canonical job model.