Clubessential Holdings CJB

Clubessential Holdings CJB

Customer Support Specialist I

Remote (United States)

Work authorization requiredDetected 2 days ago
SalesforceCRMAccountingCustomer SupportMicrosoft Office

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odds of building a lasting career here

16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • We prove it every year by growing quicker than any other company in the space and servicing the most well-known courses around the nation.
  • We run every aspect of a club including the restaurant, the reservation system, the pro shop, and retail store, their marketing, CRM, and member billing.
  • They are trained on basic features and functionality of our SaaS (software as a service) products to allow for first touch resolution on functional issues.

Responsibilities

  • First point of contact for incoming Support & Services requests from clients with prioritization of phone calls, voicemails, and emails.
  • Provides technical support & services for all products, such as Website, Office (Accounting), Reservations, CRM, Mobile Menu and App (all inclusive), G Suite, and MS Office.
  • Identify critical support needs and ensure prompt resolution, including "warm," immediate transfers to Support Teams.
  • Provide excellent customer service through all support channels and ongoing ticket management.
  • Create documentation and knowledge base articles to improve service delivery.

Requirements

  • Our Customer Support Specialist I is required to handle incoming customer calls and to provide detailed initial troubleshooting and, whenever possible, problem resolution.
  • Ability to multi-task effectively in an energetic, fast-paced environment.
  • Working knowledge of G-Suite, Microsoft Office, helpdesk software and CRM experience (Help Scout, Salesforce, Service Cloud).
  • A minimum of 1 year of experience in a customer-facing role.
  • You can email us at talentsupport@xplortechnologies.com.

Nice to have

  • College degree preferred and/or up to a year of equivalent relevant experience.
  • Prior customer service experience in a SaaS (software-as-a-service) environment preferred, but not required.

Company info

  • At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences.
  • Act as liaison between clients and management to build positive working relationships with customers by effectively communicating ticket status and resolution to customers.

Visa & Work Authorization

  • n work fully remote in this position, provided you have eligible working rights in the United States and do not require sponsorship
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This listing is sourced directly from Clubessential Holdings CJB's careers page and normalized into a canonical job model.