Pitney Bowes Inc.
Field Service Technician (Remote - Portland, ME)
US ME Remote
No sponsorshipDetected 8 days ago
Customer Support
About the role
- Here, how we work matters just as much as what we achieve.
- Your work directly enhances the client experience, strengthens long‑term relationships, and keeps essential mailing and shipping operations running smoothly across a diverse customer base.
- This is a remote, field‑based role with your primary service area located within 45 Minutes of Portland, Maine.
Responsibilities
- In this role, you will combine technical skills, customer service, and independent problem‑solving to support our full suite of mailing and shipping technologies-from Inserters to Smart Lockers. You will:
- Delivering exceptional customer service that drives client satisfaction, retention, and trust.
- Manage a multi‑zip‑code territory within 45 Minutes of Portland, Maine, with up to 80% driving time.
- Use hand tools and small power tools to perform repairs, maintenance, and installations.
- Maintain a safe, clean, and professional work environment always.
- In this role, you will combine technical skills, customer service, and independent problem‑solving to support our full suite of mailing and shipping technologies-from Inserters to Smart Lockers.
- Technology You will Support.
- DI2000 - Streamlines mail opening and document creation.
- These systems are designed to enhance productivity by automating key tasks such as envelope insertion, mail opening, document creation/printing, and office document shredding.
Requirements
- Occasional travel outside this radius may be required.
- Must be legally authorized to work in the US.
- In addition, this role includes a 10% incentive on any service or parts sales you present to clients-giving you the opportunity to increase your earnings through your expertise and client rapport.
Nice to have
- Are familiar with Windows, PCs, and basic networking (preferred)
- Have experience with automated or electro‑mechanical equipment (preferred)
Skills
- Diagnoses, repair, and troubleshoot both hardware and software issues to reduce downtime and callbacks.
- Install, service, and upgrade Pitney Bowes Shipping & Mailing equipment, ensuring clients are fully trained and confident in their use.
Company info
- This role is ideal for someone who enjoys autonomy, variety, and hands‑on technical work while interacting directly with customers.
- Who We Are - Pitney Bowes SendTech Solutions
Visa & Work Authorization
- Must be legally authorized to work in the US.
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This listing is sourced directly from Pitney Bowes Inc.'s careers page and normalized into a canonical job model.