Certifyos
Team Lead , Credentialing
Remote US
Sponsorship not specifiedDetected 97 days ago
SQLData AnalysisStakeholder ManagementExcelOperations ManagementPerformance ManagementNetwork MonitoringLeadershipCommunicationCollaborationProblem SolvingMentoring
About the role
- As Certify scales, we need to add rigor & structure to our operational processes to continue driving high customer satisfaction at increasingly attractive unit economics.
- This individual will oversee a production-focused pod made up of operations analysts (OAs).
- This role requires strong leadership, direct client engagement, and prior stakeholder management experience..
Responsibilities
- Lead and manage a team of Credentialing Specialists and Operational Analysts to ensure timely and accurate credentialing file processing.
- Facilitate company performance reviews, and partner with Operations Management to determine performance ratings for the OAs on your team and deliver performance review conversations directly to your team members.
- Additionally, you will lead a weekly performance review to recap results from the prior week and identify opportunities for improvement.
- You will be expected to continuously identify and drive improvements in each of these areas as volumes scale.
- drive corrective actions to maintain compliance and efficiency.
- Partner with internal stakeholders to resolve escalations, streamline workflows, and improve operational outcomes.
- At Certify, we're building with intention and taking care of the people doing the work.
- We're building a high-ownership team focused on solving real infrastructure problems that impact millions of patients.
Requirements
- Credentialing experience is a must have.****
- Minimum of 5+ years of overall professional experience, with at least 2 years in a team management role.
- Proven experience working effectively with cross-functional teams.
- Proven excellence in organization and attention to detail.
Nice to have
- Strong knowledge of NCQA guidelines and state/federal regulatory requirements related to credentialing.
- Proficient in SQL, Excel Macros, and related data analysis tools.
- Your well-being matters to us.
Compensation
- We are also committed to pay transparency and foster an open culture where compensation conversations are encouraged and respected.
Benefits
- We provide 100% coverage of health, dental, and vision insurance premiums for employees.
- Our US-based team benefits from unlimited PTO, with at least two weeks off each year to recharge.
- In India, employees are supported with health insurance, statutory leave benefits, and additional wellness (menstrual) leave for women.
- Other focus areas will include supporting the onboarding of new hires, providing education and guidance to team members during training, and eventually participating in the hiring process for new OAs joining your team.
Company info
- Lead will act as a subject matter expert, guiding the team in meeting performance, quality, and compliance expectations.
- This is a fully remote opportunity.
- We are also committed to pay transparency and foster an open culture where compensation conversations are encouraged and respected.
- At CertifyOS, we value authenticity, accountability, collaboration, results, and openness to feedback.
Equal opportunity
- We are an equal opportunity employer committed to building an inclusive environment where everyone feels valued and empowered to do their best work, and we welcome applicants from all backgrounds and experiences.
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This listing is sourced directly from Certifyos's careers page and normalized into a canonical job model.