Taxwell

Taxwell

Customer Service Representative I

Greenville, SC

Sponsorship not specifiedDetected 20 days ago
TaxRecruitingCustomer SupportResearchCommunicationCritical Thinking

About the role

  • Diagnose, troubleshoot, and resolve technical inquiries from tax professionals via phon e, em ail and live chat, ensuring prompt a nd accur ate solutions.
  • Maximize positive relationships and customer experience through delivering exceptional, empathetic service in every interaction.
  • Adhere to established best practices, procedures, scripts, a nd direction provided by management.

Requirements

  • Proficiency with essential computer applications and accurate data entry skills required.
  • Strong customer service skills required.
  • Strong reading comprehension and critical thinking skills required.
  • Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law.

Nice to have

  • Prior experience in telemarketing, retail background or customer relations preferred.

Skills

  • Excellent verbal communication skills, including clear articulation, a professional phone presence, and active listening.

Compensation

  • Beyond competitive compensation, we invest in our team with a comprehensive benefits package designed to support your well-being and growth.

Benefits

  • Beyond competitive compensation, we invest in our team with a comprehensive benefits package designed to support your well-being and growth.
  • This includes medical, dental, vision, and life insurance, generous paid vacation and sick days, paid holidays, and a 401(k) with company match.
  • You'll thrive in our fun, collaborative, and supportive culture, with opportunities for continuous learning and career development.
  • At Taxwell, we believe our work benefits from the diverse perspectives of our employees.
  • High School diploma or general education degree (GED); or related experience and/or training: or equivalent combination of education and experience required.

Company info

  • performance, perseverance, progress and partnership.
  • Drake Software is a member of the Taxwell family of products.
  • We are an organization of forward thinkers looking to add industry experts to our growing team.
  • This role will primarily support Drake Software as we provide the tools and support tax professionals need to build their businesses and attract new clients.
  • We are an organization of problem solvers continually looking for solutions to support our customers.
  • Our customers know they can rely on Drake Software for comprehensive product excellence and value.
  • We are a team dedicated to providing excellent customer service by efficiently troubleshooting and resolving all client inquiries.
  • Our customers trust Drake Software for comprehensive product excellence and value.
  • Ability to build rapport and demonstrate empathy with customers through friendly, courteous and helpful interactions.
  • We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry.
  • Drake Software is a leading digital tax filing platform which offer s customers professional digital and downloadable products that are easy-to-use, best-in-class technology, and provide unparalleled customer support.
  • We are a trusted solution for all users including those with complex tax returns.
  • Handles problem recognition, research, isolation, resolution, and follow-up for most user problems, partnering with designated staff on more complex problems to ensure customers receive appropriate advanced support.

Equal opportunity

  • As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment.
  • If you need assistance or accommodation due to a disability, you may contact us at HR@Taxwell.com or by calling 828-349-5887 to speak with a member of the HR Talent Acquisition team.
  • As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to
  • equal opportunity employment.
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This listing is sourced directly from Taxwell's careers page and normalized into a canonical job model.