Wawa

Customer Service Supervisor

Store 158 - East Petersburg, PA 17520

Sponsorship not specified$21k-$28kDetected 21 days ago

CSSCustomer SupportLeadershipCommunication

About the role

The hourly range for this position is $21.00 - $28.30 and is commensurate with position, experience and location.
Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.

Deliver outstanding customer service and resolve inquiries promptly.
Support and collaborate with leadership team to achieve store goals in sales, expenses, A ssociate retention and training.
Lead, motivate, and train A ssociates to drive sales and performance during shift.
Manage cash processes, inventory, vendor check-ins, and store safety.
You'll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.
Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated.

Must be 18+ years old with reliable transportation
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations.
High School Diploma or GED equivalent
Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
Strong customer service, relationship-building, and communication skills

Supervisory experience, ideally in retail or food service environment s, is a plus

We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally.
At Wawa, extensive benefits are available to Wawa Associates.
Eligibility for Wawa Benefits is defined under the terms of the plan(s)

Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law.
If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
equal opportunity employer.

Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.

This listing is sourced directly from Wawa's careers page and normalized into a canonical job model.