Ingram Content Group
Service Desk Specialist (Night Shift)
La Vergne, TN, United States
Sponsorship not specified$25k-$31kDetected 28 days ago
CI/CDMachine LearningJiraCRMCustomer SupportLeadership
About the role
- Ingram Content Group (ICG ) is hiring for a Service Desk Specialist to join our IT team in our La Vergne, TN (greater Nashville area) headquarters.
Responsibilities
- Documents, tracks, and monitors problems within company ticketing systems to ensure timely resolution based on defined Service Level Agreements (SLAs).
- Collaborates with other Service Desk Specialists and IT personnel to meet internal customer needs.
- Follow critical incident management process, and initiate and manage service recovery Teams rooms
- Volunteer opportunities and in-kind drives for non-profits throughout the year
Nice to have
- Technical degree (minimum 2-year duration) preferred or equivalent experience in a technical support/call center role
- Knowledge of KPIs and ITIL standards
- Experience with ticketing system/CRM such as Jira, ServiceNow
- Leadership skills a plus
Skills
- Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation.
- The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways.
Compensation
- $24.87 - $30.91/hr.
- This range represents the anticipated low and high end of the salary for this position.
Benefits
- A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
- 10 vacation days & 10 sick days accrued annually and 3 personal days
- Encouraged continued education with our tuition reimbursement program
- Wellness program with access to onsite gym and basketball court for associates
Company info
- Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
Equal opportunity
- EEO Poster in English
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This listing is sourced directly from Ingram Content Group's careers page and normalized into a canonical job model.