Cooley Godward Kronish LLP

Senior Office Technology Specialist

San Diego · Senior

Sponsorship not specified$53k-$64kDetected 36 days ago

Customer SupportTCP/IPDNSCommunicationProblem SolvingMicrosoft Office

About the role

Cooley Technology department embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward.
Assists service desk personnel and local OTM with troubleshooting and operational maintenance of desktop systems.
Specific duties and responsibilities include, but are not limited to, the following:

Install, troubleshoot and maintain new and existing PC peripheral equipment such as printers, scanners and mobile devices
Actively participate in pilot groups and perform quality assurance of computer system builds and program deployment and updates
Isolate customer problems with hardware and/or software as first-line support and escalates problem resolution to the OTM or other members of the technology department, as necessary
Enter data into and manage inventory databases to track information pertaining to hardware and software moves, adds/changes. Track all Change Forms relating to new hires, departures, support, transfers and name changes
Familiar with Cooley software applications and prepare documents, statistical charts, graphs and spreadsheets, as needed. Coordinate change forms for local office regarding technology functions
Provide support for telephone programming and handset maintenance under direction of OTM
Educate and support colleagues in an effort to improve the overall department knowledge and customer service experience
Strong analytic and troubleshooting skills to allow for effective customer support
Ability to work well with others including technicians to maintain efficient systems operations
Unwavering ability to handle and maintain confidentiality regarding firm information, projects, client data

After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
Available to work overtime, as required
4+ years' applicable and relevant technical experience
Proficient knowledge of Windows operating systems to include but not limited to Windows 11
Working knowledge of MS-Office 365 Suite and higher
All other duties as assigned or required
High degree of ability to work with customers to resolve issues

Bachelor's degree
Knowledge of Windows Server 2022 and higher
B asic networking architecture knowledge to include but not limited to TCP/IP, DHCP, and DNS
Prior experience working in a law firm or professional services industry
Experience working in a smaller setting where the technician has 'worn many technology hats'

The expected hourly pay range for this position with a work schedule of 40 hours per week is $52.50 - $64.00 ($109,200.00 - $133,120.00 annually).

Troubleshoot and resolve wireless connectivity for internal and external customers
In the absence of the OTM, will act as a liaison for internal and external customers including local or regional technology management and staff, service desk personnel, and local or regional firm management

This listing is sourced directly from Cooley Godward Kronish LLP's careers page and normalized into a canonical job model.